Optical Care Specialist

3 days ago

Brooklyn, New York, United States EssilorLuxottica Full time
Job Title: LensCrafters - Eyecare Advisor

At EssilorLuxottica, we're committed to delivering exceptional eye care experiences to our customers. As an Eyecare Advisor at LensCrafters, you'll play a vital role in creating a personalized approach to eye care, combining state-of-the-art technology with a truly human touch.

Key Responsibilities:
  • Deliver exceptional customer service, ensuring every patient receives the highest quality optometric care.
  • Integrate the Brand Story, driving key performance indicators and flawless execution of the patient experience.
  • Collaborate with the doctor and retail functions to create a seamless experience for our customers.
Major Duties & Responsibilities:
  • Greet customers promptly and answer phone calls in a friendly and courteous manner.
  • Explain all required paperwork, tests, products, and services to customers.
  • Review prescriptions and patient information carefully, identifying special needs and consulting with Optician, Managing Doctor, or Retail Management when necessary.
  • Show patience and courtesy to indecisive or difficult customers and patients.
  • Perform work accurately and thoroughly despite time pressure and customer volume.
  • Identify situations involving unsatisfied customers and act quickly for resolution.
  • Demonstrate knowledge of appointment book/scheduling procedures and computer operation/procedures.
  • Handle and file all patient records in an organized and efficient manner in accordance with HIPAA.
  • Place contact lens orders, process shipments, and properly submit invoices for payment.
  • Operate the POS system terminal, inputting customer/patient and prescription information with accuracy and attention to details.
  • Accurately operate the POS system, collecting proper payment following company security procedures and retaining proper change for various transactions.
  • Explain One Hour processing and expected delivery times to customers.
  • Take pride in the appearance of the store and ensure visual displays are in accordance with Company provided guidelines.
  • Maintain a safe working environment for all associates/patients.
  • Quickly respond to changes in store promotions with appropriate staff communications, graphics, and point of purchase materials.
Retail:
  • Demonstrate good product knowledge, taking initiative to accurately describe the features and benefits of various lenses and frames.
  • Assist customers in selecting frames and lenses that are best suited for their vision, lifestyle, and budgetary needs.
Doctor's Office:
  • Perform all pre-examination testing with accuracy and attention to detail, explaining all measurements and answering any questions the patient may have.
  • Utilizing clinical and product knowledge, provide coaching and guidance to patients on the care and handling of contact lenses.
  • Responsible for the maintenance and disinfection of contact lens inventory, providing clinical support to the Optometrist as needed.
BASIC QUALIFICATIONS:
  • High School graduate or equivalent.
  • Strong customer service skills (internal and external).
  • Knowledge of current fashion trends.
  • Strong communicator and listener.
  • Problem-solving ability.
  • Familiarity with cash register, computers, and calculators.
  • Organization skills.
  • Sales skills.
  • Strong basic math skills.
  • Knowledge of office and store merchandise.
PREFERRED QUALIFICATIONS:
  • Previous experience in customer service, retail, and/or optical.
  • Strong interpersonal skills.

EssilorLuxottica is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive work environment. We welcome applications from qualified candidates who share our values and are passionate about delivering exceptional eye care experiences.

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