Optical Care Specialist

4 weeks ago


Brooklyn, New York, United States EssilorLuxottica Full time
About the Role

We are seeking a highly skilled and motivated Eye Care Advisor to join our team at LensCrafters. As a key member of our store team, you will be responsible for delivering exceptional customer service and ensuring that all patients receive the highest quality optometric care.

Key Responsibilities
  • Customer Service: Greet customers promptly and provide a warm and welcoming experience, ensuring that all patients feel valued and respected.
  • Optometric Care: Work closely with our optometrists to ensure that all patients receive the highest quality care, including pre-examination testing, contact lens coaching, and maintenance and disinfection of contact lens inventory.
  • Product Knowledge: Develop and maintain strong product knowledge, including current fashion trends and the features and benefits of various lenses and frames.
  • Sales and Service: Assist customers in selecting frames and lenses that meet their vision, lifestyle, and budgetary needs, and provide exceptional sales and service to drive sales and customer satisfaction.
Requirements
  • Education: High school graduate or equivalent.
  • Skills: Strong customer service skills, knowledge of current fashion trends, strong communicator and listener, problem-solving ability, familiarity with cash register, computers, and calculators, organization skills, sales skills, and strong basic math skills.
  • Experience: Previous experience in customer service, retail, and/or optical is preferred.
About Us

LensCrafters is part of EssilorLuxottica, a global leader in the design, manufacture, and distribution of ophthalmic lenses, frames, and sunglasses. We are committed to delivering exceptional customer service and ensuring that all patients receive the highest quality optometric care.

We are an Equal Opportunity Employer and welcome applications from diverse candidates. We offer a competitive salary and benefits package, including health care, retirement savings, paid time off/vacation, and various employee discounts.



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