Industrial Solutions Manager

1 week ago


Harvey, Illinois, United States Fuchs Lubricants Full time

At Fuchs Lubricants, we are committed to delivering efficient lubrication solutions with unconditional reliability. As a member of our Smart Services team, you will play a vital role in driving the execution of digital and service solutions under this product line in the US.

Job Summary

The Service Manager is responsible for managing relationships with multiple customers in their respective territory, working closely with Sales and Technical colleagues to understand customer needs and facilitate profitable service solutions. This position requires strong communication skills, technical knowledge of industrial process operations, and experience in supervisory roles.

Salary: The estimated salary for this position is between $100,000 and $120,000 per year, commensurate with experience in a similar position.

Duties and Responsibilities
  • Smart Services Account Management: Provide customer reporting and communication to ensure service performance meets customer expectations.
  • Ensure compliance with service provision KPIs and divisional Smart Goals.
  • Day-to-day management of service supervisors and technicians.
  • Lead the development of new business opportunities with existing and new customers for Smart Service and Product solutions.
  • Provide technical guidance related to onsite services.
  • Assist in hiring, onboarding, and training of Service Technicians.
  • Meet and exceed fiscal targets assigned in your respective territory.

Qualifications: A Bachelor's Degree in an Engineering discipline is required, along with exceptional communication skills, strong computer skills, intense customer service focus, and previous supervisory experience.

Benefits

Fuchs Lubricants offers a challenging and rewarding work environment where employees can develop and grow as professionals. The position includes an excellent compensation package and comprehensive benefits suite.



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