IT Support Specialist

1 week ago


Denville, New Jersey, United States Ambassador Resources Full time
Job Summary: We are seeking an experienced IT Support Specialist to join our team at Ambassador Resources. The ideal candidate will possess excellent problem-solving skills, a strong understanding of Windows operating systems, and effective communication skills.

About the Role: This is a Level 2 Tech Support position responsible for resolving escalated technical issues from the Level 1 team. The successful candidate will work with various technologies including VMware, Active Directory, Office 365, and ConnectWise.

Responsibilities:
  • Solve complex technical problems independently.
  • Utilize troubleshooting skills primarily within Windows (95%).
  • Communicate effectively with customers and colleagues through Ticketing systems.
  • Develop expertise in VMware, Active Directory, Office 365, and ConnectWise.
  • Maintain knowledge of DNS, DHCP, Group Policy, LAN/WAN, and financial software such as QuickBooks and Sage.
  • Contribute to print management, Microsoft updates and releases, and patch management efforts.

Payout: $27.50 per hour.

What You'll Bring: A minimum of 3-6 months' experience working for an MSP and a proven track record of delivering high-quality service.
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