Local Customer Engagement Specialist

1 week ago


Andrews, United States Windstream Full time
About the Role

We are seeking a highly motivated Local Customer Engagement Specialist to join our team. This dynamic role blends sales, customer service, and community engagement into one exciting opportunity.

As a key member of our local team, you will be responsible for assisting customers with inquiries about our products and services, promoting and representing our brand with utmost professionalism.

Responsibilities
  • Handle local customer service inquiries and provide top-notch support.
  • Engage in both inbound and outbound sales activities to drive revenue growth.
  • Generate referrals for new sales and upgrades through effective engagement with operations and techs.
  • Support field operations and assist with customer issues and escalations.
  • Promote local events and represent our brand at community and selling events.
  • Collaborate with other sales teams as needed to achieve common goals.
Requirements
  • Experience in sales, customer service, retail, local marketing, telecommunications, or hospitality.
  • Intermediate experience using Microsoft Office or other professional software.
  • Ability to meet and exceed sales targets in a commission-based environment.
  • A professional attitude along with a confident and outgoing personality.
  • Effective verbal and written communication skills.
  • Ability to build rapport quickly and successfully with a wide range of customers.
Benefits
  • Competitive salary: $55,000 - 65,000 per year, depending on location and experience.
  • Medical, dental, vision insurance plans.
  • 401(k) plan with company match.
  • Health and flexible savings account.
  • Life and AD&D, spousal life, child life insurance plans.
  • Educational assistance plan.
  • Identity theft, legal, auto, home, and pet insurance.


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