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Client Relations Specialist

2 months ago

Monroe, North Carolina, United States CIRCOR Full time
Customer Service Representative

Company: CIRCOR

Position Overview

The reputation of a company is often built on the interactions its employees have with customers. The quality of these interactions is crucial in determining whether we attract new clients, retain current ones, or lose them to competitors. A CIRCOR Customer Service Representative is responsible for overseeing the customer experience, proactively resolving inquiries, and acting as a champion for the customer.

Key Responsibilities
  • Oversee the overall customer experience, serving as the primary point of contact for clients.
  • Handle customer inquiries through various communication methods, including email and phone, with potential future engagement through chat and social media.
  • Prepare quotations and provide pricing and lead time details to both new and existing clients.
  • Input orders into systems, facilitating production planning and product shipment, which is essential for revenue generation.
  • Address escalations effectively, acting as the customer's advocate and collaborating with internal and external teams to resolve issues.
  • Drive continuous improvement by identifying and implementing sustainable process enhancements within the department and across functions, striving for excellence.
  • Perform additional functions typical of a Customer Care organization, such as processing returns, initiating financial adjustments, logging customer feedback, generating reports, and analyzing data.
Candidate Qualifications

Skills and Competencies

Technical Skills
  • Exceptional verbal and written communication skills in English.
  • Proficient in 10-key typing at a speed of 60 words per minute.
  • Ability to comprehend complex technical details related to engineered products.
  • Proficient in Microsoft Office Suite, including Outlook, Word, and Excel.
Language Proficiency
  • Fluent in English.
  • Knowledge of French, Spanish, or German is advantageous.
Work Availability
  • Flexibility to work overtime as required by business demands.
Education and Experience
  • Associate degree.
  • Minimum of 3 years of experience in customer service or a similar client-facing role.
  • At least 3 years of experience utilizing ERP systems.
  • Experience with SAP is a plus.
  • Background in Production/Operations is beneficial.
  • Experience in both direct-to-consumer and B2B environments is advantageous.
CIRCOR is an Equal Employment Opportunity Employer for Females, Minorities, Veterans, and Individuals with Disabilities.