Front End Operations Supervisor

7 days ago


Florence, South Carolina, United States KJ's Market Full time
Job Summary

We're seeking a highly skilled Guest Service Manager to join our team at KJ's Market. As a Guest Service Manager, you'll be responsible for delivering exceptional customer service to our guests. You'll work closely with our store management team to ensure that our guests receive the best possible experience.


Responsibilities
  1. Customer Service Delivery: Deliver friendly, superior customer service to our guests.
  2. Host Coaching: Observe, evaluate, and coach hosts to ensure they meet our high standards.
  3. Measurement Planning: Maintain measurement plans and reports to evaluate host, financial, and operational effectiveness.
  4. Training Needs Assessment: Identify performance gaps and provide necessary coaching and feedback.
  5. On-the-Job Training: Deliver on-the-job training (OJT) programs and materials.
  6. Guest Service Leadership: Select, train, and develop Guest Service Leaders.
  7. Department Assessments: Assess the Friendliness and Show aspects of each department, identifying performance gaps and other training needs.
  8. Training Management: Manage training activities (OJT, online, etc.) and assess the support needed to drive organizational effectiveness.
  9. Hiring Processes: Manage the hiring processes including sourcing and candidate management.
  10. Training Documentation: Complete, review, and maintain all training documentation.
  11. Office Security: Ensure the security of the office and store funds.
  12. Supply Management: Maintain supplies needed for Front End according to budget.


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