Store Safety and Security Manager

2 weeks ago

Bellingham, Washington, United States Ross Stores Full time
About the Company

Ross Stores is a leading off-price retailer with over 2,000 stores across the nation. Our commitment to providing an inclusive work environment with continuous learning opportunities and development for our teams drives our success.

Job Summary

We are seeking a Store Safety and Security Manager to join our team. This role provides a visible presence at store entrances/exits, mitigating theft and fraud and maintaining a safe and secure environment for associates and customers.

Duties and Responsibilities
  • Maintaining Safe & Secure Environment:
    • Understand that safety is the number one priority and practice safe behaviors in everything you do.
    • Provides visible 'command' presence, including prominent greetings with eye contact, at store entrances/exits and on sales floor in a company-issued vest/required black attire, monitoring for potential safety issues.
    • Removes clutter and ensures safe, clear egress to emergency exits.
  • Developing Great Teams & Partnerships:
    • Provide great customer service by prominently greeting customers, making eye contact, smiling, and answering questions in a friendly and courteous manner.
    • Treat all customers and associates with respect.
    • Demonstrate courtesy, friendliness, and professionalism at all times. Recognize associates using company recognition programs.
    • Regular involvement with internal and external partners. May include conference calls, scheduled district meetings, educating associates, providing recognition, etc.
    • Other duties as assigned to support loss prevention initiatives.
  • Mitigating Theft & Fraud:
    • Monitors entrances/exits as well as sales floor for potential theft by identifying suspicious behavior.
    • Gathers theft indicators and uses internal or external intelligence to impact shortage trends. Effectively communicates to store leadership and loss prevention leadership.
    • Adheres to company policy for external theft response.
    • Executes all company best practices and maximizes productivity by minimizing steps and touches while working.
  • Minimizing Operational Shortage:
    • Increases store awareness on effective processes to minimize operational shortage. Trains and educates associates on shortage reduction initiatives.
    • Observes and validates proper checkout procedures for customers and associates.
Requirements
  • High school education or equivalent required, AA degree preferred.
  • One year retail supervisor experience or similar training preferred.
  • One year loss prevention/security training preferred.
  • Active security guard license preferred.
  • Ability to work effectively in a fast-paced environment.
  • Strong communication skills.
  • Demonstrated ability to build and maintain relationships with the store team.
  • Excellent customer service skills.
  • Proven ability to effectively resolve conflict.
  • Must be able to comply with all applicable federal and state laws and regulations for security positions.
Compensation

The estimated salary range for this role is $17.78 - $18.28 per hour.

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