Automation and Control Systems Support Specialist

3 weeks ago


Des Moines, Iowa, United States Cybertrol Engineering Full time
Overview of the Role

Cybertrol Engineering is a leading provider of custom-engineered automation hardware and software solutions to manufacturing customers across the globe. We are currently seeking an experienced Automation and Control Systems Support Specialist to join our team.

About the Job

The successful candidate will be responsible for providing high-quality support to our customers' Industrial Automation and IT needs. This includes troubleshooting and resolving complex technical issues, communicating with customers via various methods, and collaborating with internal stakeholders to determine solutions.

Key Responsibilities:
  • Satisfying customer support requirements during escalation situations
  • Communicating with customers through multiple channels
  • Providing detailed technical support across the entire automation technologies stack
  • Tracking issues and following internal support procedures from customer origination to completion
Requirements:
  • Bachelor's degree in automation engineering, electrical engineering, mechanical engineering, or related field
  • 6+ years of relevant experience
  • Expert familiarity with automation information software vendor platforms (Rockwell FactoryTalk SE/ME, FT Batch, Aveva Wonderware, Inductive Automation Ignition)
  • Expert familiarity with PLC and controls hardware (Rockwell/Allen-Bradley, Siemens)
Benefits:
  • $120,000 - $150,000 per year
  • A discretionary bonus based on company and personal performance
  • Health insurance coverage, life and disability insurance, 401(k), paid holidays, and PTO
  • Supplemental insurance plans and education reimbursement


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