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Global Trade Recovery Expert

2 months ago

San Francisco, California, United States Flexport Full time

**The Opportunity**

Flexport, a leading logistics company, is seeking a highly skilled Senior Drawback Associate to join our team. As a key member of our Drawback team, you will play a critical role in building and optimizing our clients' drawback programs, ensuring compliance with regulations, and driving business growth.

Key Responsibilities:

  • Prepare and submit US and foreign duty drawback forms, applications, responses, and claims to establish and maintain clients' drawback programs.
  • Manage day-to-day drawback operations for multiple clients, ensuring timely and accurate processing.
  • Collaborate with software engineers and product managers to design, develop, and implement innovative solutions for duty drawback services, globally.
  • Analyze import, export, manufacturing, and other business documents and data to identify areas of improvement and growth.
  • Proactively investigate drawback recovery enhancements and implement process improvements.
  • Analyze and interpret complex duty drawback regulations and requirements to identify areas of improvement and growth.
  • Prepare drawback claims utilizing drawback software solutions, analyze results, and troubleshoot issues.
  • Manage and maintain import, export, and other client and claim databases.
  • Ensure compliance with drawback and other regulations, providing guidance and support to clients as needed.
  • Provide guidance and mentorship to junior associates in understanding duty drawback processes and industry standards.
  • Design and execute test plans to ensure the functionality and accuracy of duty drawback software solutions.
  • Troubleshoot and resolve any issues or challenges that arise during software development and implementation.
  • Assist in creating training materials and provide training sessions to internal teams and clients on duty drawback processes and software solutions.
  • Contribute to the continuous improvement of duty drawback processes and workflows.

Requirements:

  • Strong interpersonal skills and detail-oriented with superior organizational, multi-tasking, and problem-solving skills.
  • Expertise with Microsoft Office suite, with emphasis on Excel and Google equivalents, analytical tools and functions highly desirable.
  • Familiarity with large sets of data and ability to analyze and interpret complex data sets.
  • Mastery of email communication and ability to keep the inbox at zero.
  • High level of computer literacy and ability to work in a digital environment.
  • 3-5 years of experience in duty drawback program implementation and account management.
  • Some industry knowledge, including classification, valuation, duty minimization and avoidance strategies, government regulations and rulings, and other trade information preferred.
  • Bachelor's degree from an accredited college/university, Licensed Customs Broker preferred.

What We Offer:

Flexport offers a competitive salary range of $78,570—$96,030 USD, exclusive of bonus, equity, and benefits. We are an equal opportunity employer and welcome applications from diverse candidates. Our company is committed to creating an inclusive and supportive work environment where everyone can thrive.