Customer Service Leader

3 weeks ago


Dracut, Massachusetts, United States Hannaford Supermarkets Full time
Job Title: Customer Service Leader Job Summary: We are seeking a highly skilled and customer-focused Customer Service Leader to join our team at Hannaford Supermarkets. As a key member of our retail operations team, you will be responsible for providing exceptional customer service, leading front-end and service desk/kiosk associates, and ensuring a positive shopping experience for our customers. Key Responsibilities: * Provide exceptional customer service, resolving issues quickly and courteously * Lead and manage front-end and service desk/kiosk associates to meet business traffic requirements and minimize customer inconvenience * Assist in special projects and perform other functions as assigned by supervision * Maintain a neat, well-groomed personal appearance at all times and follow company personal appearance policy Requirements: * Effective communication and customer service skills * Ability to meet minimum age requirements to perform specific job functions (18 years of age) * Demonstrated ability and willingness to learn multiple tasks and technical requirements of the job Working Conditions: * Perform repetitive hand and arm motions while standing/walking the majority of the shift * Bend and lift products weighing up to 15 pounds continuously, 25 pounds frequently and 50 pounds on occasion * Work in and out of inclement weather when necessary Equal Opportunity Employer: Hannaford Supermarkets provides equal opportunity in employment to all associates and applicants for employment without regard to race, religion, color, sex (including pregnancy, childbirth and related conditions), age, veteran status, national origin, sexual orientation, gender identity and gender expression, disability, or any other characteristic protected by law.

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