Probation and Parole Manager

Job Title: Probation and Parole Manager

Job Type: Full-Time

Location: Jackson, TN

Department: Correction

Under general supervision, the Probation and Parole Manager is responsible for managerial probation and parole work of average difficulty, and performs related work as required.

1. Facilitates the orientation and training of new staff to ensure their success and effectiveness as employees.
2. Effectively communicates with staff, supervisors, and other agencies concerning events, activities, and policies related to offenders to promote effective completion of work tasks.
3. Addresses public, offender, and staff complaints and grievances quickly and professionally as required by policy and procedures.
4. Acts as liaison with judges, court personnel, law enforcement and other agencies concerned with the probation/parole program and who may have an effect upon the success of agency goals.
5. Interacts with others in a positive manner always dealing with hostile attitudes in a controlled and calming manner with other staff members and other fellow employees to foster and maintain a harmonious working environment.
6. Responds appropriately when personal assistance is needed.
7. Promotes team building and cooperation with other organizational teams.
8. Performs duties and functions in a professional manner toward the public as a representative of the agency.
9. Exchanges information with law enforcement officers, district attorneys, other state agencies, and other states related to offenders.
10. Exchanges information with representatives of outside organizations and community agencies about programs which can help the offender adjust to the community.
11. Represents the organization in a variety of formal and informal contracts.
12. Effectively communicates with public concerning events, activities, and policies related to offenders.
13. Directs and oversees the activities and work for staff of lower level classifications.
14. Coordinates with other management staff to ensure efficient workflow within the organization.
15. Promotes departmental policy and procedure guidelines in a positive manner when giving information to employees of lower classifications.
16. Consistently sets an example for fellow employees by demonstrating positive work habits.
17. Demonstrates to staff an understanding of their role as it relates to the organization through positive interaction with superiors and subordinates and requires those same behaviors of supervised staff.
18. Prepares documentation and recommendations for staff disciplinary actions.
19. Analyzes reports for needed action related to the offenders under their supervision.
20. Interprets policies, processes, and procedures to officers in lower job classes for staff development and needed corrective actions.
21. Reviews the work quality of staff for performance evaluations.
22. Conducts interim reviews with staff providing needed direction for improving or maintaining job performance standards.
23. Empowers staff to deal with offenders on difficult issues such as drug and alcohol abuse and anger management problems.
24. Prepares documentation and recommendations for staff disciplinary actions.
25. Reviews and directs staff to request arrest warrants for non-compliance by the offenders as required by policy and procedures.
26. Utilizes compiled offender information in order to determine proper steps for treatment.
27. Evaluates significant offender and staff related events to determine if incident reports are required by policy and procedures.
28. Assists officers in decision-making processes.
29. Recommends applicants for potential employment.
30. Reviews distribution of staff's workload to promote effectiveness and efficiency.
31. Controls expenditures for staff in the unit to ensure compliance with budgetary constraints.
32. Monitors the efficient use of resources to promote sound fiscal management.
33. Monitors staff work schedules and time use to accommodate activities for monitoring offenders and to ensure appropriate action is being taken.
34. Audits staff's casework for quality and adherence to standards required by policy and procedures.
35. Reviews and approves staff's violation reports and warrant requests for proper preparation and completeness.
36. Monitors staff to ensure the offenders under their supervision are in compliance with release requirements set for the offenders by policy and procedures.
37. Utilizes compliance reports on a monthly basis to determine if the officers work is in compliance with standards required by policy and procedures.
38. Conducts annual offender interviews to ensure staff compliance with policy and procedures.
39. Organizes and coordinates work units to maximize efficiency of workflow in the office.
40. Establishes action plans for staff and the unit to achieve goals and objectives.
41. Involves staff in the development of plans to address changes needed in work procedures or workflow.
42. Prioritizes and schedules daily, weekly, and monthly personal work activities.
43. Compiles the required documentation for employment, retention, demotion, and other personnel actions.
44. Ensures staff time and attendance is properly documented for payroll administration.
45. Identifies and verifies offenders location and movement between local, state, federal facilities, and/or supervising field offices.
46. Ensures information provided by staff in reports is accurate and limitation or inferences are clearly noted.
47. Prepares reports requested by senior management as needed and within agreed time frames.
48. Verifies details of staff travel claims submitted for reimbursement.
49. Answers questions for offenders, staff, and others.
50. Develops job plans and individual development plans for staff.
51. Works with staff to develop appropriate sanctions for offender noncompliance with their conditions of release.
52. Participates in the recruiting, interviewing, hiring, and promoting of staff.
53. Receives and responds to GPS alerts regarding offenders and processes notifications.
54. Checks staff's responses on system alerts for offenders.
55. Reviews staff preparation of risk assessments from Level Service Case Management Inventory (LSCMI) or any designated assessment tool.
56. Reviews requests for action in response to noncompliance with terms of probation or parole established in court orders and board conditions of release.
57. Checks staff's corrective actions for problems noted on file audits.
58. Administers drug and alcohol tests, including random drug screens of offenders to verify compliance with substance abuse treatment programs.
59. Attends and monitors court hearings of offenders.
60. Reviews for approval offender fee exemptions submitted by staff.
61. Receives and responds to correspondence from other states related to offenders supervision.
62. Checks staff attendance on daily sign-in sheets.
63. Inspects office supplies and specialty equipment, such as a GPS, to ensure adequate supplies of functional equipment are available as needed for their job functions.
64. Inspects personal safety equipment including vest, baton, pepper spray to ensure proper condition and functioning.
65. Inspects offices for safety and security issues.
66. Uses a computer to maintain offenders files and other required work.
67. Conducts searches of offender residences, vehicles and person as required by policy.
68. Monitors and reviews e-mails related to the status of their offenders.
69. Interviews probationers and parolees regularly to evaluate their progress in accomplishing goals and maintaining the terms specified in their probation contracts and rehabilitation plans.
70. Requests information for background checks for potential employees.
71. Attends and participates in all required in-service and pre-service training related to applying new knowledge to their job responsibilities.
72. Documents employee work performance in the State personnel management system as required by policy and procedures.
73. Documents and records personal working time and travel.
74. Plans with individual staff the use of annual leave in such a way as to ensure the presence of sufficient staff to handle work assignments.
75. Assists other staff in scheduling work activities to meet their job requirements.
76. Schedules unit staff meetings.
77. Uses personal car or state vehicle to perform home visits or other work related travel.

1. Directing Others
2. Problem Solving
3. Motivating Others
4. Approachability
5. Learning on the Fly
6. Conflict Management
7. Confronting Direct Reports
8. Planning
9. Informing
10. Hiring and Staffing

1. Administration and Management
2. Clerical
3. Customer and Personal Service
4. Law and Government
5. Psychology
6. Public Safety and Security

1. Active Listening
2. Complex Problem Solving
3. Coordination
4. Critical Thinking
5. Equipment Maintenance
6. Instructing
7. Learning Strategies
8. Monitoring
9. Persuasion
10. Reading Comprehension
11. Service Orientation
12. Social Perceptiveness
13. Speaking
14. Time Management
15. Writing

1. Auditory Attention
2. Category Flexibility
3. Deductive Reasoning
4. Information Ordering
5. Oral Comprehension
6. Oral Expression
7. Problem Sensitivity
8. Speech Clarity
9. Time Sharing
10. Written Comprehension

1. Personal Computer
2. Telephone
3. Fax Machine
4. Printer
5. Copy Machine
6. Motor Vehicles
7. Cameras
8. Two-Way Radios