Medical Customer Service Representative

2 weeks ago


Saint Cloud, Minnesota, United States Centra Care Full time

Medical Customer Service Role Overview

We are seeking a skilled Medical Customer Service Assistant to join our team at CentraCare. As a Medical Customer Service Assistant, you will serve as the primary contact for all patient billing inquiries, providing swift resolution of outstanding balances. You will work closely with patients, the business office, and payors to resolve billing matters related to account resolution.

Responsibilities:

* Assist patients in understanding billing statements to ensure swift resolution of outstanding balances
* Serve as a liaison between the patient, business office, and/or payors for all billing matters related to account resolution
* Utilize strong conflict resolution skills and customer service skills to thrive in this fast-paced position

Schedule:

* Full-time 80 hours every 2 weeks
* Mon-Fri 8:30a-5:00p
* Work from Home options available after successful in-office training of approximately 6 months

Benefits:

* Pay based on years of related experience; minimum compensation $18.38/hr
* Full time benefits: medical, dental, PTO, retirement, employee discounts and more
* Tuition reimbursement and college grant programs available

Requirements:

* Experience with use of Microsoft Office applications and related healthcare systems and software preferred
* Experience in a medical billing environment working with third party payer, billing, and terminology preferred
* Strong written and verbal skills
* Excellent communication, listening and negotiating skills and customer relations principles
* Ability to prioritize and complete tasks in a timely manner with attention to detail and accuracy
* Strong interpersonal human relations skills
* Bi-lingual Spanish or Somali a plus

About the Team

CentraCare - St. Cloud Hospital has a reputation of being one of the best in the United States

Here are just a few of our awards to show you the caliber of coworkers you'll have if you work here.

* 4-time Magnet Designation
* #45 in the U.S. on Newsweek's World's Best Hospitals list
* America's 50 Best Hospitals from Healthgrades
* Top 50 Best Hospitals by U.S. News & World Report

Equal Employment Opportunity

CentraCare has made a commitment to diversity in its workforce. All individuals including, but not limited to, individuals with disabilities, are encouraged to apply. CentraCare is an EEO/AA employer.



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