Director of Operations

3 weeks ago


Honolulu, Hawaii, United States Papa Johns Hawaii Full time
Job Overview

We are seeking a highly motivated Director of Operations to join our team at Papa Johns Hawaii. This role is responsible for overseeing the activities of the retail sales team, ensuring optimal efficiency and customer satisfaction.

Salary: $55,000 - $65,000 per annum, depending on experience

Key Responsibilities
  • Supervise a team of restaurant workers, providing guidance and support to ensure excellent customer service and food quality
  • Adjust daily schedules for shift personnel to optimize efficiency and productivity
  • Train and evaluate employees to develop their skills and knowledge
  • Track monthly results and trends to inform business forecasting and decision-making
  • Resolve escalated customer complaints in a timely and professional manner
Requirements
  • Previous experience in retail, customer service, or a related field
  • Ability to thrive in a fast-paced environment with high expectations
  • Excellent written and verbal communication skills
  • Strong leadership qualities with the ability to motivate and inspire teams


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