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Technical Support Expert

2 weeks ago


Cincinnati, Ohio, United States Total Quality Logistics Full time
About the Role

We are seeking a skilled Technical Support Expert to join our team at Total Quality Logistics. This role will involve delivering exceptional customer support to local and remote offices, as well as resolving complex technical issues. You will work closely with various teams, including Database, IT Support Technician, Application Development, and Infrastructure Teams.

Key Responsibilities:
* Resolve issues of complex nature
* Analyze and design solutions to repeated problem issues
* Investigate and make recommendations on reducing repeat Incidents and Service requests
* Provide advanced troubleshooting skills for hardware and software applications
* Audit and monitor IT processes to ensure best security and customer service practices

Requirements:
* Exceptional customer service skills
* Self-starter, ability to work with minimal supervision
* Ability to multitask, monitor and report on tasks and projects
* Impeccable organizational skill/ability to multitask between projects and tickets

What We Offer:
* Paid relocation to Cincinnati, OH
* Advancement opportunities with aggressive and structured career paths
* Hybrid work environment with the ability to work remotely 40 hours per month
* Access to the latest emerging technologies
* Reimbursement for continuous education and technical training