Operations Supervisor

3 weeks ago

New York, New York, United States Jobsultant Solutions Full time

About the Job

The Operations Supervisor will be responsible for managing workflow with a phone unit, developing and implementing policies and procedures, training staff to perform specific functions, and managing employee performance.

Key Responsibilities

  • Responsible for the administrative functions and supervision of an operations unit, including backlog and quality management for a team of Operations/Customer Service associates.
  • Provide organization, direction, and staffing for all assigned service calls and case load assignments to ensure all calls are answered in accordance with our policies and procedures.
  • Monitor calls and audit case files daily to ensure the proper target resolution is identified and that, if possible, the case is closed at or near the target resolution.
  • Ensure assigned staff members meet or exceed the standards, results, and responsibilities of their respective positions.
  • Coach, mentor, and evaluate the performance of an assigned team.
  • Assist in the selection, counseling, and discipline of all staff on the team.
  • Provide oversight and direction to staff for assigned cases.
  • Responsible for problem-solving issues and coordinating efforts with internal departments and subject matter experts.
  • Provide healthcare benefit and claims consultation and support when appropriate to all internal departments.
  • Routinely evaluate and monitor service calls and case management procedures to recommend any necessary changes to the Operations Manager.
  • Escalate cases through the appropriate channels in accordance with the policies and procedures.

Qualifications

  • Call center experience preferred.
  • Bachelor's Degree or applicable work experience.
  • Management or supervisory experience in healthcare benefits or claims processing.
  • Strong leadership skills and the ability to build effective teams.
  • Effective communication skills to interact with members, physicians, and insurance carrier representatives, with an emphasis on ability to communicate both verbally and in writing.
  • Assertive, self-confident, and resilient.
  • Basic computer skills.
  • Ability to search and identify resources through the internet.
  • Demonstrated ability to communicate concepts, strategies, and plans in terminology understood by business professionals.
  • Ability to interpret Explanation of Benefits (EOBs).
  • Familiarity with various types of health insurance coverage, coordination of benefits, and UCR fees.

Benefits

We offer a competitive benefits package including health and wellness benefits, 401k plan, and work-life balance programs, tuition reimbursement as well as opportunities for career growth and development.

Equal Opportunities

Jobsultant Solutions is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. We do not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age, or any other basis protected by applicable law.

  • Operations Supervisor

    3 weeks ago

    New York, New York, United States Urban Pathways, Inc. Full time

    Job DescriptionUrban Pathways is seeking a highly skilled and experienced Operations Supervisor to oversee the day-to-day operations of our facility. The successful candidate will be responsible for ensuring the safety and well-being of our clients and staff, while also maintaining a clean and secure environment.Key Responsibilities:Supervise and train...

  • Operations Supervisor

    4 weeks ago

    New York, New York, United States Publicis Health Media Full time

    Job OverviewPublicis Health Media is seeking an experienced Operations Supervisor to join our team. This role will be responsible for managing large clients, overseeing project timelines, and providing financial insights.The ideal candidate will have a strong background in operations or project management, with experience in a media agency setting. They will...

  • Operations Supervisor

    3 weeks ago

    New York, New York, United States Northwell Health Full time

    Job SummaryWe are seeking an experienced Operations Supervisor to join our team at Northwell Health. As a key member of our operations team, you will be responsible for supervising and coordinating staff, as well as daily operations of practice(s) for a Department/Division or Service Line.Key ResponsibilitiesPromote Operations Department Goals: Select,...

  • Cage Operations Supervisor

    3 weeks ago

    New York, New York, United States Bally's Corporation Full time

    Job Summary:The Cage Operations Supervisor is responsible for overseeing the effective and efficient scheduling of cashiering and pit clerk personnel. This role ensures that cashiers and pit clerks have up-to-date information regarding internal control procedures, state regulations, and customer regulations. The supervisor coordinates with Security and other...

  • Operations Supervisor

    3 weeks ago

    New York, New York, United States AMIRI Full time

    AMIRI is seeking a highly skilled Operations Supervisor to oversee the receipt, organization, and maintenance of inventory within its SoHo retail store.This role involves working closely with the Operations Manager to ensure accurate inventory levels and efficient BOH processes.Key Responsibilities:Receive shipments of merchandise and verify incoming stock...

  • Operations Supervisor

    3 weeks ago

    New York, New York, United States The New York Public Library Full time

    Job DescriptionThe New York Public Library is seeking a highly skilled and experienced Operations Supervisor to join our team. As a key member of our Facilities Department, you will be responsible for overseeing the day-to-day cleaning operations of our library buildings, ensuring a safe and welcoming environment for our patrons and staff.Key...

  • Operating Supervisor, Area Gas Operations

    4 weeks ago

    New York, New York, United States Con Edison Full time

    Job Summary:We are seeking a highly skilled Operating Supervisor to join our team at Con Edison. As an Operating Supervisor, you will be responsible for overseeing the safe and efficient operation of our gas distribution and transmission systems.Key Responsibilities:Supervise and coordinate the activities of gas operations personnel to ensure compliance with...

  • Operations Supervisor, SoHo

    3 weeks ago

    New York, New York, United States AMIRI Full time

    Operations Supervisor Job DescriptionAt AMIRI, we are seeking a highly skilled Operations Supervisor to oversee the receiving, organizing, and maintaining of inventory within our SoHo retail store. This role involves working closely with the Operations Manager to ensure accurate inventory levels and efficient BOH processes.Key Responsibilities:Shipping &...

  • Laboratory Operations Supervisor

    4 weeks ago

    New York, New York, United States Radius Staffing Solutions Full time

    Job Summary:We are seeking a highly skilled Laboratory Supervisor to oversee the operations of our Chemistry Department. The ideal candidate will have a strong background in medical technology and experience in laboratory management.Key Responsibilities: Assure the delivery of quality department/clinical services in accordance with established hospital and...

  • Clinical Operations Supervisor LPN

    4 weeks ago

    New York, New York, United States WellSpan Health Full time

    Job Title: Clinical Operations Supervisor LPNWe are seeking a highly skilled Clinical Operations Supervisor LPN to join our team at WellSpan Health. As a Clinical Operations Supervisor LPN, you will be responsible for supervising clinical staff, ensuring the delivery of high-quality patient care, and maintaining a safe and efficient work environment.Key...

  • Electrical Operations Supervisor

    3 weeks ago

    New York, New York, United States City of New York Full time

    Electrical Operations Supervisor at City of New YorkAbout UsThe City of New York is a world-class public organization with a rich history and a strong commitment to serving its residents. Our mission is to enrich the environment and protect public health for all New Yorkers by providing high-quality services and ensuring the well-being of our communities.Job...

  • Operations Supervisor

    3 weeks ago

    New York, New York, United States Distribution & Transportation Full time

    Job Summary:Distribution & Transportation is seeking a skilled Operations Supervisor to oversee the daily activities of the receiving or shipping department. The ideal candidate will have 3 years of distribution warehouse experience and be certified on powered industrial equipment.Key Responsibilities:Supervise day-to-day activities of the department and...

  • Operations Supervisor

    4 weeks ago

    New York, New York, United States Urban Pathways, Inc. Full time

    Job DescriptionThe salary range is based on several factors, including, but not limited to, overall experience, relevant experience, education level, certifications, applicable skills, and expertise.Urban Pathways is a catalyst for transformative change in the lives of unhoused adults, empowering them to discover their inherent strengths and abilities.Job...

  • Supervisor of Restaurant Operations

    3 weeks ago

    New York, New York, United States Bob Evans Restaurants Full time

    At Bob Evans Restaurants, we're looking for a highly skilled Supervisor of Restaurant Operations to join our team. As a key member of our management team, you will be responsible for overseeing the daily operations of our restaurant, ensuring that our high standards of quality and customer service are consistently met. With a competitive salary of up to $22...

  • Warehouse Operations Supervisor

    1 month ago

    New York, New York, United States ATC Drivetrain Full time

    Job SummaryWe are seeking a highly motivated and experienced Warehouse Operations Supervisor to join our team at ATC Drivetrain. The successful candidate will be responsible for overseeing the daily operations of our warehouse, ensuring efficient and effective processing, shipping, and storage of materials.Key Responsibilities• Plan, organize, and...

  • Operations and Maintenance Supervisor

    4 weeks ago

    New York, New York, United States TEKsystems Full time

    Job OverviewTEKsystems is seeking a skilled Operations & Maintenance Supervisor to oversee the daily operations of a large multi-national technology company in New York, NY.The ideal candidate will have 5+ years of experience in commercial/industrial facilities management, with a strong understanding of commercial HVAC systems and BMS controls.The successful...

  • Gas Operations Supervisor

    4 weeks ago

    New York, New York, United States Consolidated Edison Company of New York, Inc. Full time

    Job SummaryThe Operating Supervisor will be responsible for ensuring the safe and timely response to gas leak calls. This includes supervising and monitoring the status of leak surveillance, follow-up inspections, and other mandated programs.Key ResponsibilitiesRespond to field emergencies and be proficient with the Incident Command System.Plan, organize,...

  • Supervisor Facilities Operations

    3 weeks ago

    New York, New York, United States Coalition for the Homeless Full time

    Job SummaryThe Coalition for the Homeless seeks a dedicated Supervisor Facilities Operations to join our Advocacy Department. This role will entail managing a small team of staff members focusing on monitoring and conducting outreach at Department of Homeless Services shelters.Key ResponsibilitiesManage a team of staff members conducting monitoring and...

  • Client Operations Supervisor

    1 month ago

    New York, New York, United States Barry's Full time

    Client Operations SupervisorAt Barry's, we're on a mission to provide an immersive, high-intensity workout experience that's as effective as it is fun. As a Client Operations Supervisor, you'll be the first point of contact for our clients, leading our best-in-class hospitality and execution of daily operations.Key Responsibilities:Lead on-duty, ensuring...

  • Warehouse Operations Supervisor

    3 weeks ago

    New York, New York, United States Wesco Full time

    Job SummaryWe are seeking a highly skilled and experienced Warehouse Operations Supervisor to join our team at Wesco International, Inc. As a key member of our operations team, you will be responsible for supervising one or more departments within our warehouse operation, including receiving, picking, packing, shipping, wire cutting, light assembly, and...