FIX Support Specialist
2 weeks ago
FIX Support Specialist
Job Summary:
Iris Software is seeking a skilled FIX Support Specialist to join our team in New York, NY. As a key member of our technical support team, you will be responsible for providing expert-level support to our clients on FIX-related technical issues.
Key Responsibilities:
• Contribute to and review technical specifications, including documents used by customers for integration and testing.
• Perform and maintain automated functional and regression testing on all internally-developed applications to ensure they are certified for production implementation.
• Handle inbound client requests via telephone and email, providing timely and effective solutions to technical issues.
• Troubleshoot complex order routing questions and issues, diagnosing and resolving technical problems efficiently.
• Recognize areas of improvement in the support cycle and implement changes to enhance the overall customer experience.
About Us:
Iris Software is a leading provider of financial technology solutions, dedicated to delivering innovative and reliable products to the financial industry. We are committed to excellence and strive to build long-term relationships with our clients and partners.
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