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Senior Registration Associate

2 months ago

Albany, New York, United States Trinity Health Full time
Job Summary

We are seeking a highly skilled and detail-oriented Senior Registration Associate to join our team at Trinity Health. As a key member of our healthcare team, you will be responsible for ensuring the efficient and service-oriented operation of our medical practice.

Key Responsibilities
  • Perform and coordinate front-end functions to ensure achievement of established revenue cycle metrics, consistent with excellence standards and practice workflows
  • Scheduling and registration, check-in, check-out, charge entry/claims, end of day processes
  • General duties including but not limited to: document processing, scanning, inbox monitoring
  • Ensure distribution of work throughout the team is sufficient to meet daily schedules
  • Display leadership qualities, manage daily staffing needs in coordination with office and float pool managers
  • Serve as a mentor and role model to all colleagues
  • Schedule patient appointments to maximize patient access
  • Handles all incoming calls and directs appropriately
  • Registers patient, obtains necessary consent forms and patient demographic data
  • Collects co-pay at check-in/or check-out when applicable, documents monies collected and generate patient receipts
  • Acts as liaison between patients and clinical staff, monitors for delays and informs patient
  • Schedules all follow-up appointments at check-out, including ancillary and/or diagnostic tests
  • Obtains pre-authorizations for diagnostic testing for specialist office visits as assigned
  • Obtains referrals for specialist office visits
  • Consistently and accurately passes charges in accordance with office policies and procedures
Requirements
  • Strong leadership skills required
  • Associate's degree preferred, High School Diploma/Equivalent Required
  • Demonstrated proficiency with Microsoft Office product and other computer applications
  • Demonstrated experience with delivering successful customer service
  • Demonstrated experience with handling multiple priorities in a deadline driven environment
  • Managing difficult customers respectfully and without confrontation
  • Previous medical office experience preferred
  • Ability to lift 25 lbs
What We Offer

We offer a competitive salary, benefits package, and opportunities for career growth and development. If you are a motivated and detail-oriented individual who is passionate about delivering exceptional patient care, we encourage you to apply for this exciting opportunity.

Trinity Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.