Room Attendant

2 weeks ago


Rapid City, South Dakota, United States The Rushmore Hotel Full time

Are you dedicated to maintaining pristine and inviting spaces? The Rushmore Hotel is in search of a proficient room attendant to help ensure our guests enjoy a remarkable stay.

Your primary duties will include essential cleaning responsibilities such as making beds, handling laundry, sweeping and mopping floors, dusting surfaces, and ironing linens. Additionally, you will restock supplies and uphold the cleanliness of restrooms and shared areas.

We are looking for individuals who are approachable, well-organized, and excel in collaborative environments.

Key Responsibilities
  • Maintain all areas to high cleanliness standards within designated timeframes
  • Deliver exceptional customer service
  • Create daily cleaning schedules and track completed room services
  • Ensure equipment is kept in good working order
  • Report any issues, damages, or security concerns
  • Handle guest requests and complaints with professionalism and notify relevant parties as necessary
  • Monitor and manage inventory levels of cleaning supplies
  • Follow health and safety guidelines and adhere to company policies and regulations
  • Prepare guest accommodations according to hotel standards before arrivals
  • Keep public spaces such as the lobby, hallways, and restrooms well-maintained
  • Perform cleaning tasks including vacuuming, mopping, bed-making, dusting, polishing furniture, stocking toiletries, and laundry as needed
  • Assist with guest inquiries
  • Document cleaned rooms, track lost and found items, and report any damages or maintenance concerns
Requirements
  • Proven experience in a similar role
  • Ability to work independently and maintain motivation
  • Strong customer service abilities
  • Effective prioritization and time management skills
  • Professional demeanor with attention to detail
  • Proficiency in English
  • High school diploma or equivalent
  • Thorough understanding of cleaning techniques and products
  • At least 1 year of experience in housekeeping or a related position
  • Exceptional work ethic along with strong organizational, time management, and communication skills

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