Patient Registration Coordinator

2 weeks ago


Alamogordo, New Mexico, United States Christus Health Full time
Job Summary

We are seeking a highly organized and detail-oriented Patient Registration Interviewer to join our team at Christus Health. As a Patient Registration Interviewer, you will play a critical role in ensuring the smooth registration process for patients, from verifying insurance benefits to accurately registering patients for services.

Key Responsibilities
  • Verify insurance benefits and notify patients of their financial responsibility at time of service.
  • Accurately register patients for services, gathering all necessary demographic information, including insurance and billing information.
  • Obtain required signed documents from patients, such as consent for treatment and HIPAA notifications.
  • Demonstrate accurate use of insurance verification tools, such as Passport Next Bar and Availity web portal.
  • Thoroughly document registration events in patient accounts.
  • Schedule patients for services, utilizing proper phone etiquette and customer service.
  • Complete Advanced Beneficiary checks and Medicare Secondary Payer questionnaires as required.
  • Collect payments on patient accounts at time of service and on outstanding accounts.
  • Facilitate appointments with Medicaid Eligibility Workers and/or Financial Counselors, if necessary.
  • Balance designated cash drawer at end of shift.
  • Assist patients with insurance, billing, and other inquiries related to their hospital account.
Requirements
  • High School diploma or equivalent required.
  • Preferred: C-Heartsaver certification.


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