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Customer Service Manager Trainee
2 months ago
We are seeking a highly motivated and experienced Customer Service Manager Trainee to join our team at Hannaford Supermarkets. As a key member of our management team, you will be responsible for managing retail operations, building associate and customer relations, and promoting a strong culture in support of our company strategy.
Key Responsibilities- Manage retail operations for assigned departments, making decisions that impact store associates, merchandise quality, and customer service.
- Build and maintain strong relationships with associates and customers, promoting a positive and inclusive work environment.
- Ensure store conditions, including appearance, security, safety, and food safety, are consistently maintained at the highest level.
- Accountable for proper control of company assets and ensure accurate records of production, shrink, sales, and inventory.
- Supervise performance of all duties and responsibilities of assigned department associates, providing recognition of accomplishments and constructive counseling when necessary.
- Develop product knowledge in all areas of assigned departments and use company tools, such as MPP, financial reports, and business information systems, to maximize profitability and minimize shrink.
- Ensure operational and merchandising standard practices are followed, maintaining solid communication with the management team and all associates in the store and throughout the organization.
- Department Manager or equivalent experience required.
- College degree or equivalent preferred.
- Must be accredited by the National Registry of Food Safety Professionals or similar accrediting organization as a "Certified Food Safety Manager" or will be required to attend company-provided training and have the ability to achieve accreditation within the first 90 days of employment.
- Excellent interpersonal, customer service, and communication skills.
- Ability to use computers and other communication systems required to perform job functions.
- Meet established volume and fixed activity standards.
- Assist in attaining financial objectives, including sales, payroll percent, gross margin, shrink, and MPP net percent effectiveness.
- Foster a sales-driven, consumer-focused culture through relationship building and promoting an atmosphere of enthusiastic customer awareness.
- Treat all associates with fairness, dignity, and respect, providing recognition of accomplishments and constructive counseling when necessary.
- Ensure the maintenance of the store's appearance and presentation, ensuring quality conditions of all products.
- Manage performance of duties and responsibilities of all assigned department associates, making hiring, training, and performance management recommendations as needed.
- Ability to use computers and other communication systems required to perform job functions.
- Lift up to 20 lbs. regularly, including overhead lifting and up to 60 lbs. occasionally. Push/pull up to 40 lbs. regularly.
- Meet established volume and fixed activity standards.
Hannaford Supermarkets is an equal opportunity employer and welcomes applications from diverse candidates. Salary range is between $27.25 Hrly.
