Membership Experience Coordinator

3 weeks ago


Fairless Hills, Pennsylvania, United States American Heritage Credit Union Full time
Join Our Team: As a Part-Time Member Experience Advisor at American Heritage Credit Union, you will have the opportunity to make a meaningful impact on the lives of our members. We are seeking an experienced professional who shares our commitment to excellence and member satisfaction.

Job Summary: The successful candidate will provide exceptional service to members by engaging with their financial needs using a consultative approach. Key responsibilities include processing account-related requests, managing consumer loans, analyzing member engagement data, and connecting members with Subject Matter Experts via technology platforms.

Key Requirements:
  • One to three years of relevant experience in customer-facing roles
  • A high school diploma or equivalent
  • Availability to work part-time (27 hours/week), with flexibility in scheduling
  • FICEP certification preferred

Compensation & Benefits: Our competitive salary range is $45,000 - $60,000 per year, based on a 27-hour workweek. In addition to a comprehensive benefits package, including paid time off and health insurance, we offer opportunities for growth and development within the company.

EEO Statement: American Heritage Credit Union is an equal opportunity employer committed to diversity and inclusion.

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