Restaurant Experience Facilitator
2 weeks ago
At Hooters, we are passionate about providing an exceptional dining experience for our guests. As a Hospitality Service Support specialist, you will play a critical role in ensuring that every guest leaves feeling satisfied and eager to return.
Job DescriptionWe are seeking a highly motivated and enthusiastic individual to join our team as a Hospitality Service Support specialist. This dynamic role requires the ability to multitask, work well under pressure, and maintain a positive attitude in a fast-paced environment.
The ideal candidate will have excellent customer service skills, be able to work effectively in a team, and possess basic mathematical computation skills. They should also be able to adapt to change and prioritize tasks efficiently.
Key Responsibilities- Guest Experience:
- Food & Beverage Quality Assurance
- Order Accuracy
- Speed of Service
- Accurate Food Presentation
- Friendly & Attentive Customer Service
- Financial Management:
- Responsible Cash Handling
- Brand Standards:
- Welcoming, Personal, & Courteous
- Ensures Proper Sanitation and Food Handling
- Prepared, in Uniform & Punctual for Shift
- Cleanliness
- Other:
- Menu Knowledge
- Rotation Seating
- Aware of Events & Specials
- Sense of Urgency
- Store Events Spokesperson
- Ensures Proper Sanitation and Cleanliness of Sell Windows and Wait Stations
- Facility Maintenance and Cleanliness
- Ensures Products are Available for FOH Employees
- Must be 17/18 years of age or older
- Customer Service Skills
- BASIC Mathematical Computations Skills
- Ability to Promote Brand Integrity
- Ability to Maintain Professionalism at All Times
- Ability to Communicate Clearly
- Ability to Work Well with Others
- Ability to Multi-Task within a Fast-Paced Environment
- Ability to Adapt to Change
- Menu Knowledge
- Knowledge of Sanitation and Use of MSDS
$30,000 - $40,000 per year
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