Restaurant Experience Facilitator

2 weeks ago


St Louis, Missouri, United States Hooters Full time

At Hooters, we are passionate about providing an exceptional dining experience for our guests. As a Hospitality Service Support specialist, you will play a critical role in ensuring that every guest leaves feeling satisfied and eager to return.

Job Description

We are seeking a highly motivated and enthusiastic individual to join our team as a Hospitality Service Support specialist. This dynamic role requires the ability to multitask, work well under pressure, and maintain a positive attitude in a fast-paced environment.

The ideal candidate will have excellent customer service skills, be able to work effectively in a team, and possess basic mathematical computation skills. They should also be able to adapt to change and prioritize tasks efficiently.

Key Responsibilities
  • Guest Experience:
    • Food & Beverage Quality Assurance
    • Order Accuracy
    • Speed of Service
    • Accurate Food Presentation
    • Friendly & Attentive Customer Service
  • Financial Management:
    • Responsible Cash Handling
  • Brand Standards:
    • Welcoming, Personal, & Courteous
    • Ensures Proper Sanitation and Food Handling
    • Prepared, in Uniform & Punctual for Shift
    • Cleanliness
  • Other:
    • Menu Knowledge
    • Rotation Seating
    • Aware of Events & Specials
    • Sense of Urgency
    • Store Events Spokesperson
    • Ensures Proper Sanitation and Cleanliness of Sell Windows and Wait Stations
    • Facility Maintenance and Cleanliness
    • Ensures Products are Available for FOH Employees
    Requirements
    • Must be 17/18 years of age or older
    • Customer Service Skills
    • BASIC Mathematical Computations Skills
    • Ability to Promote Brand Integrity
    • Ability to Maintain Professionalism at All Times
    • Ability to Communicate Clearly
    • Ability to Work Well with Others
    • Ability to Multi-Task within a Fast-Paced Environment
    • Ability to Adapt to Change
    • Menu Knowledge
    • Knowledge of Sanitation and Use of MSDS

$30,000 - $40,000 per year



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