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Customer Support Specialist

2 months ago


Rapid City, South Dakota, United States Stan Houston Equipment Full time
Job Description

We are seeking a highly motivated and customer-focused individual to join our team as a Sales and Customer Service Representative at Stan Houston Equipment Company.

Key Responsibilities:

  • Develop a strong understanding of our construction equipment and tools to effectively assist customers with their needs.
  • Provide exceptional customer service by greeting customers in a friendly and professional manner, answering product inquiries, and making recommendations based on their needs.
  • Process sales transactions accurately and efficiently using our point-of-sale system, handling cash, credit card, and other payment methods.
  • Stay up-to-date on ongoing sales and discounts to inform customers and promote our products.
  • Collaborate with other team members to ensure efficient store operations, including stocking the sales floor, pulling from backstock, and participating in inventory counts.
  • Receive, inspect, and organize incoming merchandise shipments, ensuring shelves and displays are adequately stocked, labeled, and visually appealing.
  • Maintain a clean, safe, and organized store environment by regularly tidying shelves, aisles, and displays, and monitoring and reporting any maintenance or safety issues.

Requirements:

  • High school diploma or equivalent qualification.
  • Previous experience in a customer service or retail environment is preferred.
  • Basic computer skills for operating the point-of-sale system and accessing product information.
  • Knowledge of safety procedures and willingness to adhere to them.

What We Offer:

  • Competitive compensation of $18.00-$20.00, based on experience.
  • Benefits package including health, dental, vision.
  • 401K Retirement Plan (company matching).
  • Group Life Insurance (company paid).
  • Long-Term Disability Insurance (company paid).
  • Employee store discount.
  • Paid Time Off (PTO) and Holiday Pay.

Physical Capabilities Required:

  • Ability to lift up to 50 pounds at a time.
  • Ability to walk and stand for extended periods of time.
  • Moderate amounts of grasping, fingering, and repetitive motion.
  • Physical stamina for loading/unloading products.
  • Flexibility and agility to bend, stoop, and reach.
  • Sufficient visual acuity to determine accuracy, neatness, and thoroughness of work.
  • Ability to understand the speech of another person and speak clearly so listeners can understand.
  • Sufficient normal limits of hearing.