Bilingual Health Educator

5 days ago

Visalia, California, United States Pair Team Full time
About the Opportunity

We are seeking a highly motivated and compassionate Community Engagement Specialist to join our team at Pair Team. As a key member of our team, you will play a critical role in directly engaging with and enrolling individuals living with Serious Mental Illness/Substance Use Disorder, experiencing homelessness, and/or those who have high medical needs.

Our team is dedicated to improving the wellbeing of underserved communities by connecting them to high-quality care. We believe in the power of trust and relationships to successfully engage those who may have never received the kind of whole-health care that Pair Team can provide.

This is a remote-forward role that requires on-site work 1-2x a month in Fresno, CA. If you are passionate about making a difference in the lives of others and have excellent communication skills, we encourage you to apply.

Key Responsibilities
  • Identify, outreach, engage, and enroll individuals into the program virtually through phone, text, and email, and in-person at clinic, community-based organization, and health system partner locations.
  • Seek to listen openly to eligible members and meet them where they are – understanding that enrollment may require multiple outreaches and adopting a "it's not my fault but it is my problem" attitude in all communication styles and approaches.
  • Offer education to our partners regarding Pair Team's services with a focus on linking eligible members to the Enhanced Care Management program.
  • Explain the services and benefits of Enhanced Care Management, understanding that many may have lived personal experiences causing them to be initially hesitant or distrusting of the health care system.
  • Leverage your deep understanding of the community and best-in-class customer service skills to gain trust with eligible members and enroll them in the program.
  • Promote effective and timely communication amongst internal teams, clinic, community-based organization, and health system partners.
  • Meet key enrollment metrics and ensure you are supporting our mission to improve the wellbeing of underserved communities.
  • Effectively manage the end-to-end enrollment funnel, ensuring member's continuation in the enrollment process.
  • Provide consistent updates on funnel stages, including delays and blockers.
  • Proficiency in all additional internal/external technology tools utilized for the position.
Must-Have Qualifications
  • You are physically located in or near Fresno, California.
    • Field Ops requires you to maintain reliable transportation for engagement at clinic, community-based organization, and health system partner locations.
    • Virtual Ops requires a quiet, HIPAA-compliant, and internet-connected space.
  • 1+ year of experience working in a metric or quota-driven environment.
  • Dedicated to working within and improving the community you are part of.
  • You are results-driven with a proven track record of exceeding performance indicators.
  • Bilingual (English/Spanish) with excellent communication skills, proficiency in reading, writing, speaking, and listening in English and Spanish.
  • You have strong technical skills and comfort with utilizing multiple technology platforms.
  • A valid driver's license and auto liability insurance.
Preferred Qualifications
  • You are a fantastic listener, skilled at "reading people" and understand how others may be feeling or thinking based on nuances, uncomfortable silences, or questions they ask.
  • You have experience with high-volume outreach and engagement campaigns.
  • You are reliable and comfortable in an environment that is ever-changing to improve the wellbeing of underserved communities through increased access to high-quality care.
  • You hold an active certification as a Community Health Worker (if not, no worries – we will pay for the training to obtain your CHW certification).
Why Join Pair Team?
  • Salary: $22-25/hour depending on experience.
  • Assistance and training provided for you to obtain a Community Health Worker certification (fully paid).
  • Comprehensive health, vision, and dental insurance.
  • Equity compensation package.
  • Employer-sponsored 401k plan.
  • Flexible vacation policy – take the time you need to recharge.
  • We provide the equipment needed for the role – laptop, monitor, etc.
  • Monthly $100 work-from-home expense stipend for your WFH days.
  • Mileage/gas reimbursement for your on-site days.
  • Opportunity for rapid career progression with plenty of room for personal growth.

We are an Equal Opportunity Employer. At Pair Team, we value diversity and strive to provide an inclusive environment for all applicants and employees. All applicants will be considered without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, marital status, age, disability, political affiliation, military service, genetic information, or any other characteristic covered by federal, state, or local law.

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