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Client Support Specialist

2 months ago

Burlington, Washington, United States Cambia Health Solutions Full time
Position Overview:
As a vital member of Cambia Health Solutions, the Customer Service Professional (CSP) plays a crucial role in enhancing the healthcare experience for our members. This full-time, remote position is available exclusively for candidates residing in specific states.

Compensation:
The starting salary for this role is competitive, with a range determined by experience and location. Our HR team will provide detailed information during the hiring process.

Who We Seek:
We are looking for individuals who are passionate about assisting others and eager to learn. As a CSP, you will serve as a key liaison between Cambia and our members, healthcare providers, and other professionals in the industry.

Key Responsibilities:
- Respond to incoming inquiries via recorded lines, offering guidance on benefits, claims, and eligibility.
- Advocate for our members by diligently seeking answers to complex questions and providing necessary support.
- Maintain a proactive approach to problem-solving, ensuring member satisfaction while adhering to Cambia's mission and values.

Qualifications:
- High school diploma or equivalent required.
- A minimum of 6 months of experience in a customer service role, preferably in a call center or a related field.
- Proficient in using computers and navigating multiple applications simultaneously.
- Strong mathematical skills for calculations as needed.

Desired Skills:
- Exceptional multitasking abilities, especially under pressure.
- A resilient and positive attitude when faced with challenges.
- Clear and empathetic communication skills when addressing inquiries.
- Ability to make sound decisions in a fast-paced environment.
- Willingness to learn and adapt to changes in products and regulations.

Work Environment:
- This position may require overtime and working outside of standard hours.
- A reliable high-speed internet connection and a private workspace are essential.

Why Choose Cambia?
At Cambia, we foster a culture of trust and innovation, where our employees are valued for their contributions. We offer a comprehensive benefits package, including:
- Medical, dental, and vision coverage for employees and their families.
- Annual contributions to health savings accounts.
- Paid time off and company holidays.
- A generous 401(k) plan with company matching.
- Paid parental leave and wellness programs.

We are committed to diversity and inclusion in our workforce and are proud to be an Equal Opportunity employer. A background check is required for all candidates.