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Restaurant Operations Manager

2 months ago

Fargo, North Dakota, United States Border Foods Full time
{"title": "Assistant Manager", "description": "Unlock Your Potential at Border Foods

As an Assistant Manager at Border Foods, you will play a vital role in driving restaurant success and creating a positive work environment for our team members and guests. Your mission is to reinforce our CORE values of Accountability, Integrity, Family, Excellence, Teamwork, and Empowerment.

At Border Foods, we are committed to unlocking the full potential of our employees and guests by creating safe, welcoming, and supportive environments. As an Assistant Manager, you will be responsible for the operation of the entire restaurant and building a strong team that consistently provides customers with great food and a friendly experience.

What sets us apart?

  • Flexible Scheduling
  • Top Pay in the Industry
  • Bonus Program - Assistant General Managers have the potential to make up to an extra twenty thousand dollars annually in bonus alone
  • Education Programs - including GED and Tuition Reimbursement offerings
  • Scholarship Opportunities
  • Medical/Dental/Vision Benefits offered for all positions - even part-time
  • Free Food
  • Vacation Time (Paid Time Off), Sick, and Holiday Pay
  • Vacation Donation Program
  • Border Family Cares Program
  • An Incredible Culture that encourages career growth and support

Our CORE Values:

Accountability & Integrity
  • Consistently demonstrates integrity in actions and expectations
  • Guides team members and Shift Leaders, ensuring they complete all assigned duties and serve safe, quality food in a friendly manner
  • Scheduling and deploying the Team correctly monitors the performance of each Team Member and holds them accountable for standards and expectations
  • Ensures a quality customer experience by driving fast and friendly service
  • Maintains point of sale system by reporting all system failures and verifies download accuracy (e.g. pricing updates, menu changes)
  • Ensure health and safety standards are met
  • Adheres to all local, state, and federal laws and guidelines
Family & Teamwork
  • Creates unity in the team by building cross-functional relationships
  • Responds to Team Member questions and resolves employee issues in a timely manner
  • Provides a restaurant that is a safe place for team members to work and customers to visit
  • Able to navigate challenging situations and provide appropriate guidance
  • Motivates and supports the team through active listening and the ability to communicate to a wide variety of audiences
  • Represents Border Foods in handling customer complaints and/or issues; demonstrating a sincere approach and desire to find an effective solution
  • Instills a recognition culture that creates a positive work environment
Excellence
  • Strategic planner creates short-term and long-term strategies for restaurant success
  • Delivers profit by utilizing and interpreting the P&L in order to make the appropriate financial adjustments
  • Sources, hires, and develops excellent Team Members
  • Conducts New Hire orientation and develops the training plan for each new hire
  • Minimizes loss through strict observance of cash handling policies, proper training of Team Members, and complying with all accounting/banking requirements
  • Demonstrates efficient labor control, inventory control, and waste management
Empowerment
  • Built the capabilities of their team
  • Provides learning and development opportunities for all Team Members
  • Offers guidance to Team Members
  • Consistently demonstrates active and timely coaching capabilities
  • Brings others along, operationally, through use of tools

Requirements:

  • Minimum of three years restaurant or retail experience, or combined experience and education
  • Experience with sales building, P&L statements, recruiting, and training
  • Proven track record of successful hiring and retention
  • Ability to work early morning, evenings, late night, weekends, and some holidays
  • ServeSafe Certified
  • Must be at least 18 years of age
  • Valid Driver's license and vehicle insurance
  • High school diploma or equivalent

Physical Demands:

The physical demands for this position are sits, stands, bends, lifts, and moves intermittently during working hours. These physical requirements may be accomplished with or without reasonable accommodation.

The duties of this position may change from time to time. Border Foods reserves the right to add or delete duties and responsibilities at the discretion of Border Foods or its managers.

Border Foods is proud to be an Equal Opportunity Employer of Minorities, Women, Protected Veterans, and individuals with Disabilities and does not discriminate based on gender identity or sexual orientation.

You are applying for work with a franchisee of Taco Bell, not Taco Bell Corp. or any of its affiliates. If hired, the franchisee will be your only employer. Franchisees are independent business owners who set their own wage and benefit programs that can vary among franchisees.

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