Business Support Specialist, Carrier Services

4 weeks ago


Medford, Oregon, United States DSV Air & Sea Full time

Job Summary

The Carrier Services Representative plays a vital role in building and developing relationships with carriers and customers by providing exceptional customer service. This role ensures that accurate information is provided to carriers and customers, while tracking various shipment pick-ups to their final delivery.

Key Responsibilities

  • Develop and maintain carrier relationships to support customers.
  • Maintain and grow relationships with carrier accounts.
  • Resolve problems, including identifying issues, applying critical thinking, and implementing solutions.
  • Have daily contact with carriers to determine availability and negotiate transportation rates.
  • Provide consistent and exceptional customer service levels to carriers and customers.
  • Research new carriers, generate leads, and develop new carrier relationships.
  • Study and understand seasonal market trends.
  • Handle dispatch operations with carriers and drivers.
  • Track shipments from pickup through delivery to provide accurate, up-to-date information.

Requirements

  • High school diploma.
  • 1 year of experience in logistics, brokerage, or customer service.

Preferred Qualifications

  • 6 months of industry experience.
  • Experience with Oracle or transportation management software.

Work Environment

This role requires working in a fast-paced environment with minimal supervision. The ideal candidate will have strong communication and problem-solving skills, with the ability to work independently and as part of a team.

What We Offer

DSV offers a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and customer-focused individual who is passionate about logistics and transportation, we encourage you to apply for this exciting opportunity.



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