Problem Manager Job Opportunity

6 days ago


San Diego, California, United States ServiceNow Full time
Transform Your Career

Join ServiceNow's elite team of Problem Managers and take your career to new heights As a key member of our organization, you will have the opportunity to drive transformative change in the field of IT service management, develop and implement evidence-driven quality and process improvement initiatives, and contribute to the design of the Problem Management process.

Key Responsibilities
  • Drive root cause investigations for high-impact/high-visibility escalated issues.
  • Collaborate with Development, Customer Support, and other stakeholders to achieve the best resolution for our customers.
  • Ensure the prioritization, planning, and execution of problems to achieve optimal results for the company and our customers.
  • Develop and implement quality and process improvement initiatives across the organization.
  • Contribute to the design of the Problem Management process, data modeling, and reporting.
Benefits and Compensation

As a valued member of our team, you will enjoy a comprehensive benefits package that supports your physical, mental, and financial well-being. This includes access to top-tier healthcare options, generous retirement savings plans, employee assistance programs, and opportunities for professional growth and development.

The estimated annual salary for this position is $140,000 - $230,000, based on industry standards and location.

About ServiceNow

ServiceNow is a global market leader in the field of intelligent cloud-based platforms, connecting people, systems, and processes to empower organizations to work smarter and faster. Founded in 2004 by visionary engineer Fred Luddy, ServiceNow has grown to serve over 8,100 customers, including 85% of the Fortune 500. Our purpose is to make the world work better for everyone.



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