Informational Specialist

3 weeks ago


Lima, Ohio, United States Bon Secours Mercy Health Full time
Job Summary

This role is responsible for providing exceptional customer service and support to patients, families, and healthcare professionals through timely and accurate communication. The successful candidate will be a skilled communicator with the ability to handle multiple phone lines, respond to varied requests, and maintain a professional demeanor in a fast-paced environment.

Key Responsibilities
  • Respond to phone calls from multiple sources, including switchboard traffic, physician hotline, hospice, and cancer treatment centers, with rapid, accurate, and courteous throughput.
  • Facilitate requests from physicians, including transfers, connections to other physicians, and assistance in locating patients within the Medical Center.
  • Properly contact the Administrator on-call as requested by the House Supervisor, physicians, or other administrators.
  • Paginate ancillary personnel on-call after hours, weekends, and holidays as requested by physicians or the House Supervisor.
  • Answer and timely facilitate Hospice calls after hours, weekends, and holidays with courtesy and empathy to callers at all times.
  • Page on-call personnel for callers and stay on the line with callers as a comfort measure until a nurse can resolve patient/family issues.
  • Respond to and transfer TTY/TDD calls to requested areas within the Medical Center, utilizing proper terminology to communicate with these callers.
  • Assist customers at the Service Window in a timely manner, being courteous, helpful, and friendly at all times.
  • Answer calls in a professional manner, identifying self, area, and verbally offering assistance in accordance with standard telephone courtesies.
Requirements
  • High school diploma or general education degree (GED)
  • Competency in Excel, Word, and AS400
  • Successful completion of switchboard training and competency testing post-training
  • 1-3 years of experience
What We Offer

Bon Secours Mercy Health offers a comprehensive benefits package, including medical, dental, and vision plans, prescription drug coverage, flexible spending accounts, life insurance with AD&D, employer contributions to retirement savings, paid time off, educational assistance, and more.

We are an equal opportunity employer and welcome applications from diverse candidates. If you are an individual with a disability and require a reasonable accommodation during the employment selection process, please contact The Talent Acquisition Team.



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