Senior Customer Success Executive

16 hours ago


Plymouth Meeting, Pennsylvania, United States Accolade Full time
About Accolade

Accolade is a healthcare technology company that provides personalized healthcare experiences to millions of people and their families. Our solutions combine virtual primary care, mental health support, and expert medical opinion services with intelligent technology and best-in-class care navigation.

Role Overview

We are seeking a Senior Customer Success Executive to join our team. As a key member of our customer success organization, you will be responsible for developing and implementing a segmented, customer-centric success strategy that aligns with Accolade's objectives. You will collaborate seamlessly with sales, implementation, product, operations, and other teams to ensure an exceptional customer experience throughout the customer lifecycle.

Key Responsibilities
  • Develop and implement a customer success strategy that drives customer satisfaction, retention, and growth.
  • Manage customer relationships, ensuring outstanding satisfaction and unwavering loyalty.
  • Lead the evolution of the customer success function, driving customer satisfaction, retention, and growth for both customers and the customer success team.
  • Recruit, train, and mentor a high-performing customer success team.
  • Establish clear performance expectations, providing continuous coaching and feedback.
Requirements
  • Bachelor's degree in Business, Healthcare, or a related field; Master's degree preferred.
  • At least 15 years of professional experience in health services, employer health benefits, health benefits consulting, health management consulting, wellness solutions, or related fields.
  • A minimum of 5 years of proven success in a senior leadership role within customer success, account management, or a similar function.
What We Offer
  • Comprehensive medical, dental, vision, life, and disability benefits.
  • 401(k) Retirement Plan with matching employer contributions.
  • Open Time Off.
  • Generous Holiday Schedule + 5 floating holidays.
  • 18 weeks of paid parental leave.
  • Subsidized commuter benefits programs.
  • Virtual access to coaching, self-care activities, and video-based therapy and psychiatry through Ginger.


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