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Clinical Community Liaison

1 month ago

Tampa, Florida, United States Discovery At Home Full time
About the Opportunity

We are seeking a highly motivated and organized Clinical Community Liaison to join our team at Discovery at Home. As a key member of our marketing and relationship-building team, you will play a crucial role in educating referral sources and communities about our Home Health services and programs.

Your primary responsibility will be to interact with leads, convert them into home health referrals, and work towards building Discovery at Home's patient census and community awareness. You will be an essential component to the success of our agency and the communities we serve.

Responsibilities
  • Communicate and create community/industry awareness around Discovery at Home's services for both Medicare Skilled services and Non-Skilled Private Pay services.
  • Take inbound calls, follow up on leads and referrals from family members, caregivers, and other sources while guiding families with their care needs starting at the initial consultation.
  • Make the lives of our families and customers better, easier, and more successful by assisting in the coordination of referrals post hospitalization or rehab admission.
  • Build relationships with community team members as well as various referral sources while acting with integrity and assuming positive intent.
  • Focus on excellence and driving outcomes every day with passion and a sense of mission.
  • Attend weekly meetings within the communities we serve as a representative of Discovery at Home.
  • Collaborate with the home office as well as the interdisciplinary team on a daily basis to aid in better services for our patients and referral sources.
Qualifications
  • Clinical license preferred (LPN, PTA, COTA) but not required.
  • 1-year home health experience required.
  • Enjoy working with the senior population.
  • Strong verbal and written communication skills.
  • Excellent telephone etiquette.
  • Consummate people skills, demonstrating talent at interacting effectively with all types of people.
  • Ability to use Microsoft Windows, including Word, Outlook, and Excel. Ability to use email and the Internet.
  • Proficient organizational skills and must be detail-oriented.
  • Ability to solve problems.
  • Can take on responsibilities and manage priorities with minimal guidance.
  • Projects a professional and polished image that inspires confidence and trust.
Benefits

In addition to a rewarding career and competitive salary, Discovery offers a comprehensive benefit package, including medical, dental, vision, life, and disability insurances, paid time off, and paid holidays. Team members are eligible to participate in our outstanding 401(k) plan with company match, our Employee Assistance Program, and accident insurance policy.