Lead Host

2 days ago


Philadelphia, Pennsylvania, United States Anna & Bel Full time
About the Role

The Lead Host is a key member of our hospitality team, responsible for ensuring exceptional guest experiences and maintaining a welcoming atmosphere in our restaurant. This role involves overseeing the hosting team, managing reservations, and coordinating seating arrangements.

Key Responsibilities
  • Guest Service: Provide friendly, professional, and personalized service to internal and external guests in all interactions.
  • Team Management: Supervise and train host staff, providing guidance and support to enhance performance.
  • Reservation Management: Champion the reservation process and create a standard step of service for the host staff.
  • Communication: Communicate effectively with restaurant management and team members.
  • Problem-Solving: Demonstrate good problem-solving skills and work well in a team environment.
Requirements and Experience
  • Bar/Restaurant Operations: Proficient in bar/restaurant operations with comprehensive knowledge of internal departments.
  • Personal Appearance: Maintain high personal appearance and hygiene standards consistently.
  • Schedule Flexibility: Flexible schedule availability, including weekends, holidays, and late hours.
  • Reliability: Punctual and reliable in reporting to work as scheduled.
What We Offer
  • Competitive Salary
  • Benefits
  • Professional Development Opportunities
  • A Positive and Professional Work Environment

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