Referral Coordinator Specialist

5 days ago


Allentown, Pennsylvania, United States St. Luke's University Health Network Full time
About the Role

We are seeking a highly skilled Referral Coordinator Specialist to join our team at St. Luke's University Health Network. As a key member of our staff, you will play a critical role in scheduling specialist appointments for Star Community Health patients.

Job Description

The ideal candidate will have excellent communication skills and be fluent in using Electronic Medical Records (EMRs) to manage referral workflows. You will work closely with patients, specialty providers, and internal teams to ensure seamless appointment scheduling and follow-up. Your attention to detail, organizational skills, and ability to prioritize tasks will be essential in maintaining smooth workflow and delivering exceptional patient care.

Responsibilities
  • Schedule specialist and imaging appointments for Star Community Health patients via telephone or in-person.
  • Collaborate with patients, specialty providers, and internal teams to ensure timely appointment scheduling and follow-up.
  • Update and communicate accurate patient information to relevant staff, hospital departments, and computer systems.
  • Meet with patients/patient family members as needed to discuss appointment details and address any concerns.
Requirements
  • Bilingual Spanish language proficiency is preferred.
  • Previous call center experience is required.
  • Knowledge of medical terminology and Epic referral workflow is an asset.
  • Ability to prioritize tasks, organize workload, and adapt to changing situations.
  • Excellent customer service skills and ability to maintain effective working relationships with patients and staff.
  • High level of skill in entering data into computer systems while conversing with patients and physician offices.
What We Offer

We offer a competitive salary range of $45,000 - $55,000 per annum, depending on experience. In addition to a comprehensive benefits package, you will have opportunities for professional growth and development within our dynamic organization.

How to Apply

Please submit your application with your full legal name and current home address. Ensure to include employment history for the past seven years and upload a current resume if applicable. Thank you for your interest in joining our team at St. Luke's University Health Network.



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