Patient Ambassador Representative

20 hours ago


Baltimore, Maryland, United States Crothall Healthcare Full time
Job Overview

Crothall Healthcare is a leading provider of specialized healthcare services, and we are seeking a Patient Ambassador to join our team. As a key member of our patient experience team, you will play a vital role in ensuring that patients receive the highest level of care and service.

This position is perfect for individuals who are passionate about delivering exceptional customer service and have a strong desire to make a positive impact on people's lives. If you are a motivated and compassionate individual who is looking for a rewarding career opportunity, then this may be the ideal job for you.

About Crothall Healthcare

  • We are a Compass One Company, providing high-quality support services exclusively to the healthcare industry.
  • We have over 2,000 healthcare service teams across 47 states, serving many of the top 100 Hospitals.

Salary

The estimated salary for this position is $18.50-$21.00 per hour, based on location and experience.

Responsibilities

As a Patient Ambassador, your primary responsibilities will include:

  • Conducting new admission visits to ensure a warm welcome and excellent customer service.
  • Ensuring that all employees demonstrate a genuine hospitality approach toward patients and clients.
  • Supporting client satisfaction by resolving any issues promptly and effectively.
  • Promoting the Patient Experience Program and encouraging employee creativity and innovation.
  • Providing recognition for employee achievements and contributions.
  • Completing housekeeping tasks and resolving any issues that do not meet standards.
Requirements

To be successful in this role, you will need to possess:

  • A thorough knowledge of office procedures and contract administration.
  • The ability to use working knowledge of the environment to meet established goals and objectives.
  • Fiscal and budgetary skills.
Benefits

Crothall Healthcare offers a comprehensive benefits package to its full-time and part-time employees, including:

  • Retirement Plan
  • Associate Shopping Program
  • Health and Wellness Programs
  • Discount Marketplace
  • Identity Theft Protection
  • Pet Insurance
  • Other voluntary benefits including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program


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