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Marketing Representative In House
2 months ago
Hilton Grand Vacations is seeking a highly motivated and customer-focused Marketing Representative to join our team. As an In House Marketing Representative, you will play a critical role in promoting booking eligible onsite guests to attend the HGV presentation or the selling of a vacation package to HGV resort.
Key Responsibilities- Respond to guests in a timely manner and represent HGV's Cultural Values while demonstrating Customer Services based on HGV Values.
- Distribute approved promotional information and incentives to guests that meet tour site qualifications determined by the marketing managers.
- Completes required paperwork accurately and disposition is entered in CRM tool (VOICE, CHORUS, Eclipse, Salesforce) for each customer contact and tour.
- Provides location related guest service to resort guests and visitors, including directing guests to responsible resort services for specific assistance or information.
- Maintains established Minimum Performance Standard on monthly basis.
- Reviews production reports and advises MOD in writing on any challenges within the month the tour shows or package is sold.
- Contacts all guests through onsite call campaigns through company CRM systems.
- Provides information to Fulfillment Department to accurately assist with offering the guest the ability to be pre-gifted as a service prior to tour.
- High School Diploma or equivalent
- Able to work varying hours and shifts, including weekends and public holidays
- 1+ year of face-to-face consumer sales/marketing experience
- Excellent interpersonal and guest relations skills
- Must be highly driven and a self-starter
- Detailed understanding of local area
Hilton Grand Vacations is an authority in the vacation ownership industry, operating with an unwavering dedication to innovation, quality, and continued growth. At the core of our company's success are our Team Members. We offer a phenomenal benefit package to our full-time Team Members that include medical, dental and vision insurance, 401K plan, Paid Time Off (PTO) program and outstanding travel benefits.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
