Customer Experience Manager

1 week ago


Ames, Iowa, United States National Express LLC Full time
Job Description

National Express LLC is seeking an experienced Customer Experience Manager to join our team. As a key member of our operations team, you will be responsible for ensuring our customers receive the highest level of service and quality transportation.

About Us:

  • We have over 250 local customer service centers (CSCs) across North America.
  • Our corporate headquarters is located in Lisle, Illinois, and serves as the administrative and corporate support function for the organization.

Key Responsibilities:

  • Develop and implement strategies to improve customer satisfaction and loyalty.
  • Collaborate with regional managers and company leaders to understand overall business goals and objectives.
  • Ensure CSC staff are equipped with the necessary skills and abilities to act independently in their job assignments.
  • Build and maintain relationships with customers, government agencies, and community organizations.

We offer a competitive salary of $140,000 - $200,000 per year, depending on experience.



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