Fitness Club Operations Manager

3 days ago


Ames, Iowa, United States Planet Fitness - PF Baseline Fitness Full time

**Job Summary**

The Fitness Club Operations Manager will oversee the day-to-day operations of our gym to ensure an exceptional member experience and a financially successful club. This role involves leading a team of employees in a positive and motivating manner, providing continuous assistance with employee training and development.

  • Staff Management:
    • Schedule staff to ensure all shifts are covered.
  • Recruitment and Training:
    • Recruit, hire, train, and develop high-performing staff members, including Assistant Managers, Member Service Representatives, Trainers, and Custodians.
  • Customer Service:
    • Create and maintain a welcoming atmosphere for all members, prospective members, and guests, ensuring staff adheres to superior customer service guidelines.
  • Administration:
    • Process weekly or bi-weekly employee payroll.
  • HR Responsibilities:
    • Resolve employee issues or concerns.
    • Manage disciplinary/termination activities.
  • Front Desk Activities:
    • Answer phones in a friendly manner and assist callers with various questions.
    • Check members into the system.
    • New member sign-up.
    • Tours for prospective members.
    • Facilitate all member requests, issues, and questions.
  • Maintenance and Safety:
    • Ensure prompt opening/closing of the gym.
    • Oversee cleanliness and maintenance of the facility, including daily cleaning responsibilities.
    • Ensure safety of employees, members, and club property.
  • Marketing Efforts:
    • Manage marketing efforts by ensuring staff is aware and trained on all marketing promotions.
  • Financial Responsibilities:
    • Authorize expenditures and refunds.
    • Daily bank deposits.

We estimate the salary for this position to be around $45,000-$60,000 per year, depending on location and experience.

Required Skills and Qualifications:

  • Superior customer service skills, preferably in the fitness industry.
  • Experience working as an Assistant Manager at Planet Fitness.
  • Exceptional leadership, diplomacy, and listening skills.
  • Basic computer proficiency (Microsoft Suite).
  • Hardworking, enthusiastic, and energetic individual.
  • Strong problem resolution skills.
  • CPR certification required.
  • Must be 18 years of age or older.

Benefits:

  • Employee Recognition Program.
  • Advancement Opportunities.


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