Sales Service Center Associate

6 days ago


Tampa, Florida, United States Dal-Tile Full time

About Dal-Tile

We are a leading manufacturer of tile and natural stone in the United States, committed to providing exceptional customer service and support. Our team:

A close-knit team of dedicated professionals has made us the success we are today.

Job Description

This position requires a Customer Service/Warehouse Associate to join our team. As a Customer Service/Warehouse Associate, you will be responsible for providing a variety of support services such as servicing walk-in customers, completing sales transactions, and performing material handling duties. This position may involve daily use of forklift equipment.

Responsibilities

  • Performs various customer service duties such as waiting on customers, assisting customers in determining order requirements, answering customer inquiries, providing samples, providing direction/selection assistance, completing sales transactions, and accepting payments.
  • Addresses and resolves customer complaints (returns and order errors).
  • Performs various office administration duties such as processing payments and receipts, reconciliation of DSRs and cash box, preparation of bank deposits, balance petty cash box, prepares various performance reports, updates customer master file and creates vendor orders.
  • Performs various product order duties such as entering customer orders, creating plant/RDC orders, and completing stock replenishment orders.
  • Waits on customers and prepare sales slips.
  • Produces daily sales reports.
  • Performs a variety of warehouse duties such as pull/assemble customer orders, check outbound orders for accuracy/completeness, inventory stock checks, restock and label vendor product, maintain displays (tools, caulk, etc.), move, store, and replenish material, and conduct daily cycle counts.
  • Performs receiving duties such as receive and unload inbound material, process inbound shipments, stock material, process customer returns and notify management of damaged shipments for freight claims.
  • Operates forklift equipment.
  • Maintains clean and organized facility by sweeping, trash removal, restroom cleaning and general office maintenance, etc.
  • Maintains a safe working environment by obeying all safety rules as outlined in the Safety Program and by reporting all accidents, unsafe conditions and acts to Management.

Estimated Salary Range: $45,000 - $65,000 per year, depending on experience.



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