PC Technical Support Specialist

5 days ago


Roanoke Rapids, North Carolina, United States TEKsystems Full time

About the Role:

This is an exciting opportunity to join our team at TEKsystems as a PC Technical Support Specialist. As a key member of our end-user support team, you will play a critical role in providing technical assistance to our clients across various locations.

Key Responsibilities:

  • Provide technical support to end-users via ServiceNow, troubleshooting a wide range of issues, including network connectivity, hardware and software problems, and printer issues.
  • Collaborate with the team to develop and implement standardized processes for imaging devices, ensuring seamless deployment and maintenance.
  • Assist in the upgrade from Windows 10 to Windows 11 and the transition to virtual desktops in the future.
  • Work closely with the team to resolve complex technical issues, leveraging your expertise in desktop support, deployment, imaging, and troubleshooting.

Requirements:

  • Strong technical skills, with experience in desktop support, deployment, imaging, and troubleshooting.
  • Ability to work effectively in a team environment, collaborating with colleagues to achieve shared goals.
  • Excellent communication and problem-solving skills, with a focus on delivering high-quality results.
  • Knowledge of Windows 10 and 11 operating systems, as well as networking protocols.

What We Offer:

  • A dynamic and supportive work environment, with opportunities for growth and development.
  • A competitive salary and benefits package, including medical, dental, and vision coverage.
  • A 401(k) retirement plan, with pre-tax and Roth post-tax contributions available.
  • Life insurance, short and long-term disability coverage, and a health spending account.
  • Transportation benefits and an employee assistance program.
  • Time off/leave, including PTO, vacation, and sick leave.

About TEKsystems:

We're a global leader in Full-Stack Technology Services, Talent Services, and real-world application. With a team of 80,000 strong, we work with progressive leaders to drive change. We're an Allegis Group company and an equal opportunity employer, committed to diversity and inclusion.



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