Workers Compensation Claims Specialist
4 weeks ago
As a Workers Compensation Specialist at United Musculoskeletal Partners, you will be responsible for responding to appointments and following through on customer inquiries, issues, and concerns in a timely and accurate manner. This role requires strong communication skills, attention to detail, and the ability to work in a fast-paced environment.
Key Responsibilities:
- Respond to telephone inquiries relating to the medical practice's policies and procedures.
- Make new patient appointments for Workers Comp patients and new patients to the practice.
- Fill out intake forms for Workers Comp patients.
- Call adjusters to obtain authorization for the clinic to treat patients.
- Communicate promptly with adjusters and work case managers.
- Prepare and complete all letters and paperwork required.
- Communicate case information with patients.
- Fax patient notes.
- Manage all incoming calls from WC patients and representatives; address concerns and billing inquiries.
Requirements:
Education: High school diploma or equivalent. Some college is preferred.
Experience: Minimum one-year experience in customer service, work comp related, appointment scheduling, and phone etiquette preferably in the healthcare industry. Outstanding communication skills are essential for success in this role.
Company: United Musculoskeletal Partners
Job Type: Full-time
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