Field Service Technician

2 weeks ago


Philadelphia, Pennsylvania, United States Phila Communications LLC Full time
Job Summary

We are seeking a highly skilled Field Service Technician to join our team at Phila Communications LLC. As a Field Service Technician, you will be responsible for providing on-site client installation, repairs, and maintenance of their equipment.

The ideal candidate will have excellent communication skills, be prompt and reliable, and have a proven track record of client satisfaction.

Key Responsibilities
  • Client Support
    • Oversee all network services and perform tests on equipment and circuits.
    • Troubleshoot issues and resolve any requests or concerns in a timely manner.
    • Maintain relationships with customers and follow company guidelines.
  • Equipment and Service
    • Troubleshoot each problem and guide customers on how to properly use equipment.
    • Create reports of customer service calls.
    • Make suggestions for equipment upgrades while maintaining the current inventory.
Requirements
  • High school diploma or GED required; Bachelor's degree or certification preferred.
  • Ability to build strong relationships with customers and display excellent communication skills.
  • Ability to manage workflow in a timely and consistent manner.
  • Ability to lift up to 55 pounds.
  • Problem-solving skills and mechanical aptitude.
  • Computer skills including Microsoft Office.
  • Knowledgeable about all safety requirements.


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