Technical Support Expert for Healthcare Equipment

3 weeks ago


Vista, California, United States ITW Full time

Key Responsibilities

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  • Responds to customer support requests for assistance via phone, email, chat, and portal tickets using remote control tools.
  • Provides first-level contact and problem resolution for all users with hardware, software, and application problems.
  • Ability to analyze and solve complex problems, using advanced troubleshooting skills.
  • Ability to gather data, create, compose, and edit written materials, KB articles, and reports.
  • Maintains inventory of all equipment, software, and software licenses in field.
  • Escalates problems as appropriate.
  • Utilizes world-class customer service skills.
  • Must participate in the on-call rotation to cover extended hours.


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