Sales and Customer Service Representative

1 week ago


Miami, United States Massage Envy Full time
Unlock Your Potential as a Sales and Customer Service Associate

Are you passionate about delivering exceptional customer experiences and driving sales growth? Do you thrive in a fast-paced environment where no two days are the same? If so, we want to hear from you

About the Role

As a Sales and Customer Service Associate at Massage Envy Cutler Bay, you will be the face of our brand, responsible for providing outstanding service to our clients and members. Your primary focus will be on converting guests to members, retaining members, driving retail sales, and delivering an exceptional experience.

Key Responsibilities
  • Provide exceptional customer service by greeting clients, scheduling services, and addressing questions and concerns.
  • Promote the value of total body care by educating clients on new and expanded services, selling the Massage Envy Wellness Program, and encouraging home-care retail purchases.
  • Drive member retention through outreach via phone and email to current members.
  • Uphold the Massage Envy core values of optimism, gratitude, excellence, consistency, and empathy.
  • Protect our workplace culture by recognizing and supporting team goals and building positive relationships with team members.
What We Offer
  • Competitive pay rates and excellent bonus and commission structure.
  • Paid time off and health insurance.
  • Opportunity for growth and development in a dynamic and energizing environment.
  • Training to help you refine your sales and customer service skills.
Who We're Looking For

We're seeking individuals who are passionate about delivering exceptional customer experiences, have a strong sales background, and are comfortable working in a fast-paced environment. If you're a team player who is committed to excellence and has a passion for helping others, we want to hear from you



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