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Retail Operations Supervisor

2 months ago

Jacksonville, Alabama, United States Barnes & Noble Education, Inc. Full time

Introduction

Barnes & Noble Education, Inc. serves as a retail partner for numerous colleges and universities across the nation. We provide a unique retail atmosphere focused on delivering essential educational materials, tools, and merchandise within a vibrant campus environment. Our teams engage directly with a diverse customer base, including students, faculty, administration, alumni, and the general public, to offer exceptional customer service while facilitating the sale or rental of books, general merchandise, and a variety of products and services tailored for the academic community.

Overview

We are in search of a resourceful, driven, and adaptable individual to join our team as a Retail Operations Supervisor at our bookstore. This role will assist the Store or General Manager in overseeing the daily operations of our retail establishment. The Retail Operations Supervisor will supervise staff and tasks, engage directly with customers, and play a crucial role in executing the directives of the management team. Proficiency in cash handling, customer service, team development, and problem-solving will be essential in this position.

Responsibilities

As a Retail Operations Supervisor, you will support all aspects of store operations in collaboration with the Store Manager or General Manager. Your responsibilities may include:

  • Participating in purchasing decisions for various departments.
  • Directing operational functions and managing schedules.
  • Delivering outstanding customer service to the academic community while striving to meet or exceed sales targets.
  • Identifying business opportunities and motivating the team to enhance bookstore loyalty.
  • Engaging in team management activities, including training, directing, and counseling staff to foster enthusiasm around our products and initiatives.

It will be expected that you drive your team to create memorable customer experiences that yield measurable results.

Expectations:

  • Develop a comprehensive understanding of all store departments to provide daily support and guidance.
  • Assign and oversee work activities for team members to ensure effective service delivery.
  • Maintain a visible presence on the sales floor to greet customers and assist with their needs.
  • Address customer and employee issues promptly and respectfully.
  • Assist in the recruitment and training of new employees.
  • Ensure an organized and appealing sales floor through effective merchandising.
  • Process sales transactions accurately, including cash and credit payments.

Physical Demands:

  • Frequent movement throughout the store to access various departments.
  • Ability to remain stationary for extended periods.
  • Frequent lifting and occasional reaching, stooping, kneeling, and climbing.

COVID-19 Considerations:

Our stores adhere to all applicable health guidelines and recommendations regarding social distancing and sanitization. Compliance with campus-specific requirements may necessitate confirmation of vaccination and the use of face masks.

Qualifications

  • 3+ years of experience in a retail environment.
  • 1+ year of supervisory experience preferred or completion of the Best Seller Program.
  • High school diploma or GED preferred.
  • Flexibility to work evenings, weekends, and holidays.
  • Familiarity with financial and customer service principles.
  • Basic reading, writing, and accounting skills required.
  • Exceptional customer service and communication skills.
  • Strong interpersonal, communication, and problem-solving abilities.

EEO Statement

Barnes & Noble Education, Inc. is an Equal Employment Opportunity and Affirmative Action Employer committed to fostering diversity in the workplace. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or protected veteran status.

Job Locations _US-AL-JACKSONVILLE_

ID _ _

Category _Retail Management_

Position Type _Regular FT_