Current jobs related to Product Expert - Connecticut - LATICRETE International, Inc.

  • Production Supervisor

    2 weeks ago

    Connecticut, United States German American Chambers of Commerce Full time

    **Job Summary**We are seeking an experienced and dynamic Production Supervisor to lead our mechanical assembly team. The successful candidate will have a strong background in lean supply chain management and a proven track record of improving production processes.**Key Responsibilities**Establish and maintain effective production processes, including...

  • Senior Supplier Quality Engineer

    3 weeks ago

    Connecticut, United States Lockheed Martin Full time

    Job SummaryThe Senior Supplier Quality Engineer will play a critical role in supporting suppliers and supply management in delivering high-quality parts to all locations of Lockheed Martin. This position requires a senior individual contributor to be the subject matter expert within Supplier Quality and take ownership of issues, leading and guiding small...

  • Traveling Mammography Technologist

    2 months ago

    Connecticut, United States Focus Staff Full time

    **Job Summary**Focus Staff is seeking a skilled Mammography Technologist to join our team of healthcare professionals. As a mobile Mammography Specialist, you will have the opportunity to work with various healthcare facilities across the country, providing high-quality mammography services to patients in need.**Key Responsibilities:**Perform mammography...

  • Bioquell Disinfection Specialist

    2 months ago

    Connecticut, United States Ecolab Full time

    About the RoleWe are seeking a highly skilled Bioquell Disinfection Specialist to join our team in the New Haven, CT market. As a key member of our Bioquell team, you will be responsible for delivering high-quality disinfection services to our customers in the healthcare, life sciences, and military environments.Key ResponsibilitiesAnalyze facility layouts...

  • US Field Medical Manager, Radiology

    4 weeks ago

    Connecticut, United States Bayer Full time

    At Bayer we’re visionaries, driven to solve the world’s toughest challenges and striving for a world where 'Health for all Hunger for none’ is no longer a dream, but a real possibility. We’re doing it with energy, curiosity and sheer dedication, always learning from unique perspectives of those around us, expanding our thinking, growing our...

  • Bioquell Disinfection Specialist

    4 weeks ago

    Connecticut, United States Ecolab Full time

    About the RoleWe are seeking a highly skilled Disinfection Application Specialist to join our Bioquell team in the New Haven, CT market. As a key member of our team, you will be responsible for fulfilling room bio-decontamination service contracts on customer sites.Key ResponsibilitiesAnalyze facility layouts to identify areas requiring...

Product Expert

2 months ago

Connecticut, United States LATICRETE International, Inc. Full time

About LATICRETE International, Inc.

LATICRETE International, Inc. is a global company that values integrity, teamwork, and loyalty. We are a leading construction brand trusted globally for high-performance tile and stone installation systems and building finishing solutions.

Our Mission

We aim to improve the built world and the lives of those who build it. We strive to connect with, engage with, and improve the lives of our employees, our customers, our partners, and the global communities in which we operate.

Job Summary

The Technical Services Representative provides technical services to both internal and external customers through various means and works to resolve complaints and issues in a timely manner.

Key Responsibilities

  • Provide technical services to architects, contractors, distributors, specifiers, engineers, homeowners, and internal customers to provide information on proper material selection, installation methods, and supporting information.
  • Work on the investigation and settlement of customer complaints as assigned through SalesForce diplomatically and in a professional manner within authorized limits.
  • Coordinate incoming requests for technical support and training with sales and field Technical Representatives.
  • Follow up requests from field representatives and distributors to establish contact between contractors and design teams.
  • Coordinate and participate in job site visits.
  • Update complaints in Salesforce as new information is attained.
  • Resolve complaints quickly and in a mutually beneficial manner.
  • Help Technical Service Supervisor ensure departmental procedures and adequate internal controls are followed through the department.
  • Assist Supervisor with analysis of Technical Services activities and report trends and needs, as necessary.

Internal Support

  • Support Technical Services training programs, as directed.
  • Create and update technical data sheets and technical advisories.
  • Review and approve technical literature, packaging, data sheets, and Marketing collateral.
  • Represent Technical Services ISO quality system reviews and audits.
  • Work to increase product and industry knowledge and become a subject matter expert.

Special Projects, Housekeeping, and Assignments

  • Participate in implementation or improvement initiatives associated with Technical Services.
  • Help design and implement procedures and online tools for vendor-supplied products.
  • Work with Marketing to provide specifications, CAD details, and BIM content to third-party vendors for inclusion on their websites or specification-generating tools.
  • Create and update FAQs for inclusion on the website FAQ page.
  • Help DEVOPS develop tools for the LATICRETE website for STRATA_HEAT and custom shower pans and drains to aid customers in choosing and ordering products.
  • Enter information into Salesforce for new Accounts, Contacts, and Projects which are Technical Services generated.

Requirements

  • Minimum of 3 years of experience in the construction industry.
  • Minimum of 2 years of experience in Technical Services or comparable industry experience.
  • Experience with Salesforce and JD Edwards preferred.
  • Knowledge of architecture and construction methods a plus.
  • Knowledge of LATICRETE product lines, applications, construction practices, and materials a plus.

Specialized Skills, Requirements, and Experience

  • High School Diploma: Degree preferred.
  • Strong interpersonal, written, and verbal communications skills.
  • Computer skills: Intermediate knowledge of Microsoft Office (Word, Excel, PowerPoint, Teams, etc.) and Outlook.
  • Fluency in a second language, preferred.
  • Team cooperation – maintain a positive cooperative attitude with all employees at LATICRETE and all customers (internal and external).

Physical Requirements

  • Physical ability to lift and carry 50 lbs.
  • Push/pull: Must be able to push/pull 50 lbs.
  • Stand: Must be able to stand 20% of the day or more.
  • Sitting: Must be able to sit for 80% of the day or more.
  • Twisting/Bending: Must be able to twist/bend 25% of the day.
  • Squatting, climbing, and/or crawling: 10% of the day.

Travel Requirement

Must be able to travel up to 20%.