Insurance Benefits Coordinator

6 days ago


Irvine, California, United States Western Growers Family of Companies Full time

About Us

At Western Growers Family of Companies, we believe that everything starts with people. We prioritize research-based training to encourage and support Outward Inclusion philosophy and our DEI initiatives.

Job Summary

This role involves responding to general customer inquiries, researching and analyzing data, and addressing operational challenges in a fast-paced call center environment.

Responsibilities

  • Respond to customer inquiries via telephone, email, and written correspondence.
  • Analyze problems and provide information/solutions.
  • Research and resolve aged Customer Service open calls within company standards.
  • Operate in the Health Care Processing System (HCPS), Imaging systems, and other necessary systems.

Requirements

  • A high school diploma or GED and a minimum of two (2) years of experience in customer service within a call center environment, preferred.
  • Knowledge of Health Benefits and eligibility preferred.
  • Excellent communication and problem-solving skills.

What We Offer

We provide a competitive salary, profit-sharing, and a comprehensive benefits package to support the well-being of our employees.

Additional Responsibilities

  • Maintain internet speed requirements and ensure HIPAA-compliant workstation security.
  • Servicing safety equipment and maintaining a safe working environment.


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