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Behavioral Health Service Line Operations Director
2 months ago
The Director of Behavioral Health Service Line Operations provides strategic oversight of all Behavioral Health services, ensuring consistency of service delivery and treatment programs across the Mid-Atlantic region. This role focuses on access, quality, service, and affordability, with a strong emphasis on operational excellence.
Key Responsibilities:- Leadership and Management: Lead a team of managers responsible for the daily operation of behavioral health services throughout the region.
- Supervision and Development: Supervise Behavioral Health Managers in the KP Mid-Atlantic region, managing and overseeing staffing, scheduling, personnel issues, labor issues, and other matters.
- Operational Planning and Execution: Plan, facilitate, and execute Behavioral Health Operations meetings to ensure all managers are working in accordance with the department's operational plan, targets, initiatives, and deliverables.
- Standardization and Improvement: Standardize workflows across the region, reducing service area variation and ensuring timely access to high-quality services.
- Quality and Performance: Develop and implement action plans to meet or exceed identified targets for HEDIS, MPS, and other quality metrics.
- Innovation and Collaboration: Develop and implement innovative programs and workflows, policies, practices, and guidelines to meet and/or exceed quality, access, patient/staff safety, and efficiency targets and goals.
- Compliance and Accreditation: Ensure compliance with all accreditation, licensing, and regulatory requirements.
- Travel and Representation: Travel to all Behavioral Health locations monthly, or as often as needed, and represent the Behavioral Health Management team in the KP Mid-Atlantic region.
- Experience: Minimum five (5) years of experience in a healthcare setting and three (3) years in a behavioral health setting.
- Education: Master's Degree in psychology, social work, education, nursing/advanced practice nurse, PhD Psychologist, or Master's degree in business administration, health administration, or healthcare leadership.
- Additional Requirements: Previous management experience is required, and the ability to work in a Labor/Management Partnership environment is essential.
- Analytical and Presentation Skills: Experience analyzing and interpreting data, creating reports, and preparing and delivering presentations to senior leadership.
- Integrated Medical System Experience: Experience working within an integrated medical system is preferred.
- Collaboration and Leadership: Experience collaborating with physicians (all specialties) and managing managers is preferred.
