Patient Experience Representative

4 days ago


Brandon, Florida, United States Bay Area Advance Gastroenterology Care Full time
Job Summary

We are seeking a motivated and detail-oriented Front Desk Representative to join our team at Bay Area Advance Gastroenterology Care.

The successful candidate will have a strong passion for delivering exceptional customer service and a keen eye for detail.

About the Role

This role is responsible for providing administrative support to our clinic, including greeting patients, answering phone calls, and scheduling appointments.

The successful candidate will have a strong work ethic, be able to work effectively in a fast-paced environment, and demonstrate a commitment to delivering high-quality patient care.

Responsibilities
  • Greet patients and families as they arrive, providing a warm and welcoming atmosphere
  • Answer phone calls and schedule appointments in a timely and efficient manner
  • Maintain accurate and up-to-date patient records, ensuring confidentiality and compliance with regulations
  • Assist patients with paperwork, including consent forms and medical histories
  • Check insurance eligibility and process payments in a professional and courteous manner
  • Maintain a clean and organized workspace, adhering to infection control protocols
Requirements
  • 2+ years of experience in a receptionist or similar role
  • Excellent communication and interpersonal skills
  • Strong work ethic and ability to multitask
  • Familiarity with computers and scheduling software
  • Ability to maintain confidentiality and handle sensitive information
What We Offer
  • $62,000 - $72,000 per year, depending on experience
  • A comprehensive benefits package, including medical, dental, and vision coverage
  • Opportunities for professional growth and development
  • A supportive and collaborative work environment


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