Patient Service Representative Specialist
7 days ago
In this role, you will handle inbound calls and place return calls from prospective and existing patients to help them book an appointment with one of our providers.
You will be responsible for providing superior patient service, support, and care with a friendly, positive attitude. This includes responding to patient inquiries via phone, web form, and online messaging.
Your goal is to build rapport with potential new patients, educate them about the patient experience, accepted insurances, and new patient process. You will also answer important patient questions and determine the best next steps and resources to serve their needs.
Job Requirements- Bilingual in English and Spanish with fluent verbal and written communication skills
- High school diploma or associate degree preferred
- 1-year experience in a high-volume call center or medical setting strongly preferred
- Vision care experience preferred
Benefits Package
- Medical, dental, and vision insurance
- 401k plan with employer match after 1 year
- Paid Time Off (PTO) and 8 paid holidays
- $16-17 per hour
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